Overall Ratings & Reviews Holiday Inn AUSTIN MIDTOWN by IHG, an IHG Hotel

Great hotel! Great staff! Even though there was a bad rainstorm they did a great job of keeping everyone safe.

Good stay

This hotel MIGHT be a 2 star on a good day. Very worn down and dirty

safe

I wish I had known about the special hospital rate. That is a nice service to offer.

- Quite place - Hard time finding parking space

Very happy with overall hotel offerings. Bathroom amenities could be amended for comfortable use by tall person (namely the toilet bowl was too low in height).

Amazing staff. Clean. quiet. Very close restaurant etc.

Easy parking

The outside of the hotel looks very sketch. I was nervous of where to park my car. The girl at the front desk seems miserable. Our room had a missing chain lock, only the deadbolt on door and the door didn’t look secure at all. There’s no patio furniture, just an outdated slab, the tv signal lagged entire time. Beds were so hard. Hotel was so noisy. Best part was the sweetest staff at breakfast.

This is a very NOT well taken care property. The rooms are disgusting. Broken lights, broken door, broken cabinetry, dirty bathroom counter, dirty shower tub (hair from previous stay). We have pictures of all the these items. We had to leave the place and find a different hotel. Do not waste your time and money booking this hotel!

Hotel wasn’t very clean and rooms were outdated.

Got in around 1230am Saturday Front reception was exceptionally wonderful polite, she was just great checking in was fast,room was clean ,great size bed great view of downtown, love it...

This is a very convenient and comfortable property. Breakfast buffet was basic but good, at least for me: protein yogurt, huevos con chorizo, fruit including strawberries, bread and breakfast pastries, coffee, milk, good raisin bran, bacon. The only negative was that the front desk was unmanned when we showed up around 7:15pm to check in and we had to wait 5 minutes for a clerk to show up.

Getting dated. Needs a spruce up.

I called to cancel my stay due to an

I really liked the balcony and when we had to change rooms we were lucky enough to have one in the new room

The staff was friendly. The property was quiet and close to dining (The Linc). Parking wasn’t bad there’s a lot but it’s more to the rear of the property.

This property was affordable and offered free parking. It was also conveniently located with several dining options around, but I would not stay there again largely based on the staff. Besides Edith, the staff wasn't friendly or welcoming. If you asked a question, they seemed bothered to answer. Housekeeping came at random times to clean. If you were not up and out before 8am, you missed your cleaning for the day and had to keep dirty towels in your room. One day, they ran out of towels and we had to wait hours to receive. A housekeeper came to our door, banged, and then tossed our towels to us. No words, just literally tossed them to us. There was no hospitality whatsoever. Edith was attending the front desk when we checked out, and she was super friendly and thanked us for visiting the property and area. Too bad, she wasn't on staff throughout our entire stay.

Friendly and helpful staff! Great stay