Overall Ratings & Reviews Hotel Ballast Wilmington Tapestry Collection by Hilton

Great location on the Historic downtown waterfront. Select a waterfront room (odd # rooms) for a great view. Great a/c, water pressure, and swimming area.

Too many homeless individuals around the property. My daughter and I were accosted twice by homeless individuals near the hotel. One yelling obscenities at us and during a separate incident our lives were threatened. We were so uncomfortable we left a day early.

This hotel was terrible. When we checked in we were given the wrong room and a bad parking key. Then when we finally got the right room and we found a part of a condom rapper and what looked like other trash and a room thay wasnt very clean. The only thing they comped was one of my parking for my cars. They did reclean the room, but too little too late i already felt gross. The shower did not drain . Their was a really bad oder every where. The elevator wasn't working near our room. They hardly have any carts for your luggage. Not to mention when my friend did use one. The valet or hotel staff didnt seem to care that the one she had didn't work. They just laughed as she tryed to use it. There is mold near the pool doors that they dont clean so im sure the pool is just as bad. Over all it was not worth a penny we paid. I would not reccomend anyone stay here ever.

This hotel was in a great location, however, my 11 year old found some inappropriate items in our room and I did not feel like the room was thoroughly cleaned before we got there. The hotel did not comp the room because I booked through Expedia and they said they had no way to refund me. They offered me a voucher for a future one night stay at a hotel in a city that I have no reason of returning to.

From the outside and online pictures, the hotel was beautiful. Unfortunately, after check in things went downhill quickly. The towel bar fell off the wall 5 minutes after we arrived and put our bags down. There were no tissues, no shower gel, and only 2 towels provided. I couldn’t get anyone to answer when calling the front desk and the AC went out and was only blowing air, not cool air, it was 95 outside. The ice machine was as out of service and the elevator on our side of the hotel was down. For The price point of $367, I was EXTREMELY disappointed. Will not stay there again.

Very nice hotel. Check in was super quick

Pleasant staff- beautiful views

I was not able to book through my Hilton honors account, but was able through Expedia. Could not get credit for an Honors Stay. My room was 64 degrees for the first two days and nights even though the front desk attempted to have someone fix it. The third night was a comfortable evening in the low 70’s after bringing in the correct staff. Second was the fact that the manager stated that there were no refrigerators in the hotel and I would have to.keep my insulin is an ice bucket. This was the best option offered. Other than that it was service we had come to expect. Best regards, Hoyt Lowder

Had a good night sleep with property is a bit dated for the cost.

The person who checked me in was not very welcoming. I asked if early check in was available and she promptly said it is usually an extra $150 but she'd try to waive it for 1 time. I'm not sure if it was waived although I said that I understood and could wait a couple hours, but that I was just checking to see if it was possible. She handed me the keys, no directions on parking, locating the room, WiFi, etc. I felt like I was being frowned upon for booking through a third party app.

The view was amazing

Clean room, friendly and helpful staff

Was there at 3:50 to check in. Front desk told me room not ready and check in isn’t till 4 anyway. There was a line of about 25 people. I asked so do you just want me to go to the end of the line because it will be after 4 by the time get back up here. His response was yes. So I went to the back of the line and at 4:15 I made it to the front desk again where I was told the room wasn’t ready again and to try back later. Now I’m paying 400 a night for a room and need to meet people and the front desk just told me I’ll have to wait. Seeing I was agitated he gave me a $15 dollar credit at the bar while I wait. That covered a beer for me and my gf. About another 20 minutes pasted when the man from the front desk walked up to me and handed me my room key. Pool area had grass growing between the patio blocks that wear also uneven and sunk in the ground. Your over facility needs updating. Patio chairs are broken and rusted,and over all look of place is out dated. Ont be returning . I like the Hilton brand and frequent them but this place doesn’t meet your standards.

It was very, very basic and no room decor for a king suite. The price did not match the room.

The staff was amazing it was the day after our wedding and they were welcoming and amazing

Loved staying here. So many comfortable places to visit, location is perfect for walking, valet was great, rooms were spacious and clean.

No fridge, dirty glasses, no room Service.

Great location, plenty of amenities. Outdoor pool was well kept and clean. Options for dining in the hotel were good as well as it’s proximity to a lot of options. Right on the Riverwalk, and view of the river was stunning.

Great location hotel needs some updates around the property

Great location Bathroom sink to shallow