My room had no heat, and they were unable to fix it or provide me a new room. They were all booked. Choose not to stay the second night and now i am having a hard time getting a refund!!

Clean room. Very comfortable! Dine downstairs was delish! Breaking was yummy! Will book again in the near future!

Clean room

Great

The hotel was under construction and room service was not available

My first room had no heat it was broken. Was switched to another room after hours of being told someone was coming to check the temp but it was broken and they knew that , second room Had no working phone and felt very unsafe multiple fights going on that sounded physical no security t came went on for very long time .. for a Hilton it was not a good experience

Although we were only there 1 night room was nice, bed was comfortable and everything was clean. Front desk very courteous

It is in a good spot with a friendly staff.

When I made the reservation, I was asked to pay for parking for myself and my guest. Thankfully, I declined because it wasn't even necessary. I saved myself $40. I was scared walking on the street from the parking garage to the hotel alone at night. There was no attendant and signs were unclear for the elevator. I lugged my suitcase down 5 flights of stairs. When I finally made it to my room it was 76 degrees and the AC was not working well. I was drenched in sweat while preparing to meet someone special. We were given a fan, which at least made the room more comfortable. The breakfast buffet in the morning was good and the ambiance was nice. The bar area was cozy and comfortable.

Room was nasty tub filled with dirty gross water

Staff were nice but for the price, the hotel and room were not up to

Good

Very nice

Yes everything was good

The hotel room w a s dirty

I often felt unsafe at this property. People hanging out in the parking garage, loud yelling and screaming in halls all night. Property is not well kept. Needs an entire update. Wouldn’t recommend at all.

First room had large puddle on floor from leaking refrigerator. Second room, air conditioner smelled musty, mold in bathroom, light fixtures without shades

🔥

A very clean and comfortable room.

I have stayed at other Hiltons. If you want the Hilton experience, Do Not stay here! Upon walking in the room, there are No light switches on the walls. You have to go to the bed to put the lights on. The ceilings are cracked and peeling. Bathroom is 2x4 and has no vent or AC. The Bathtub is so slanted inside its a task standing in it to take a shower The fridge makes a loud noise which kept me up. The heating/AC controls are old and in Celsius. You are either hot or freezing! Of course its downtown Albany which is not great at night so the main doors are roped off 24/7 which makes it harder bringing all your belongings inside the hotel. The first evening a homeless man walked in the hotel asking everyone for money!(sad)