Disappointed. Although staff were polite and friendly, service was slow at reception and bar. Sent a request and received a reply in wrong guest name. Requested bed was not ready. Amenity kit was not there. A shower cap was found next to shoe polishing kit. Slippers still had plastic tag. Not a five star hotel service.

All good.

I thoroughly enjoyed it; it was truly exceptional.

Perfect stay, rooms are great. Also loved the sauna and pool area

The receeptionist was able to change our room with no fuss. Lovely clean room

A lovely hotel in an excellent location.

First room was to hot and the hotel staff could not fix the cooling system so we had to move to another room after a very hot night. The last night that we were there was the festival of lights and one of the entrances to the hotel parking was blocked off so I had to go around the hotel (About 1 Kilometer) it took me 90 minutes. A heads up on this from the hotel staff would have been nice. The restaurant was great food and great service, but the overall experience was mediocre at best.

Great hotel and the all the staff are amazing

Central location, really lovely staff and great room.

There was no safety bars in the bathtub.

Highly recommend to all tourists! Great location, walkable to Dom and museum Island, public transportation, lots of cafe and restaurants nearby. Hotel itself is quiet and clean.

Excellent clean room friendly staff

Travelled as a group of six,no complaints from any one. Hotel lovely and clean,lobby bar excellent ,bedrooms good and wonderful breakfast.Would use this hotel again.

Fabulous hotel, great location, clean, great staff, perfect for first time visit to Berlin!

Great

Excellent breakfast, staff very helpful, central location to be able to walk to historic sites. Pool and sauna nice to relax after a long day.

The location of the hotel and the view of the room is perfect. The room size is definitely enough for 2 people. The only thing is the AC is not heating the room properly.

Great hotel with great views

Very good breakfast and great service.

Great location