Overall Ratings & Reviews Econo Lodge Inn & Suites Matthews - Charlotte

Na

Check in was wonderful the gentleman at the desk has a great personality and made everything perfect

Wasn’t the room in the pictures

The electrical condition is a fire hazard. Lights all had shorts, some outlets did too. Water not very warm and ran extremely slow. Property needs a LOT of work in the rooms. Staff very pleasant and friendly.

N/A

I don’t recall the name of the gentleman that checked me in shortly after midnight Saturday into Sunday, but he was extremely kind and helpful when my friend and I were in a bind and made what was a disastrous night into a night that allowed us to breathe and get some much needed rest.

Roach in between comforter on top of the sheets and on wooden furniture beside the door.

Room smelled heavily of mildew

The room was outdated the popcorn celing was falling apart and bugs in the room

Airline stranded me due to a cancelled flight at 11:00 at night and they told me that there were no hotels nearby available, and that I was to sleep at the airport. Likely I was able to find this place. I checked in around midnight, I haven’t eaten anything all day due to the airline, and I did not have my luggage which included my toiletries. Thankfully the owner took it upon himself to help me out by driving me to a Wendy’s so that I can get something to eat, and then he drove me to a local gas station where I was able to purchase things like toothbrush, toothpaste, and deodorant. They really took care of me.

Bugs

The room was quiet and clean. During the night a piece of the ceiling texture about 1 square foot in size fell to the floor near the vanity / sink. The bed was too firm for my taste. Breakfast was not provided.

Simple and clean for what it is/appears to be, no issues.

.

The clerk overcharged me for the deposit by $125.00. He assures me it will be refunded, but I wasn't pleased by his response.

Average for a 1 night stay

The room was very clean. The linens and towels were so white and clean. Definitely worth a visit.

The first room look old haunted room 2 room look better it was a smoker room it looks scary 😳 I won't go back curtains look like it haven't been wash in years dirty wash cloths was left on the shower lamp look like it came out of a horror movie no table phone look like you might catch a disease will not go back. Bed had a cigarette burn in the blanket.

The place smelled really bad and the staff was quite rude. I checked in at a time and I wasn’t told about guest being added it was a last minute reservation. I told him it was two of us I didn’t have issue for paying for my guest that was staying there. I do have a problem with family coming to see me and they charging me an extra $20 for having family come see me that didn’t stay the night. The internet kept kicking me off for the time I was there I couldn’t stream a full movie without it kicking us off the servers. The mini fridge was broken and the microwave took forever to heat up the food. Finally I had the privacy tag on the door meaning I have having some adult time in the room that morning. The “manager” comes to the door and knocks and I replied with “we are busy right now come back later” because we were naked. He, the “manager”, kept knocking forcing us to come to the door, and I came to the door and said “sorry we don’t need room service.” To which he replied “ okay but I still need to do a FULL WALKTHROUGH of the hotel. Now take it I didn’t see him do that with any other apartment, and I had a privacy tag on the door which wasn’t very private at all. With my significant other naked under the sheets because he wouldn’t leave us alone. I will never in life recommend this hotel to any of my friends or family and I hope nobody thought they could have a romantic get away here because these people invade your privacy.

THE BED HAS BED BUGS and the sheets are peed all over . Horrible