Overall Ratings & Reviews The Rubens at the Palace

The property was great, the staff was amazing. The only concern was the hotel wasn’t full yet we were given a room surrounded by construction. For the first three days the only folks we saw on our floor was the one construction guy (very nice and worked quietly) but we could see every room around us was being refurbished except ours which was likely next. Finally saw others on our floor on our last night so it made us feel a little safer. I can’t say enough about the bellmen. They are fantastic and I would definitely stay again, I just would hope they wouldn’t stock us in the middle of the constrained if they weren’t full. Location was amazing!

I liked the people that work there. Extremely friendly, helpful, accommodating. The vicinity to most tourist locations was fabulous.

Very beautiful

Doormen, front desk staff, and room service staff are excellent.

Excellent stay. Nice food at English grill and curry house. Excellent history knowledge about hotel and surroundings by John.

It was good

Excellent up market theatre week for wifes 50th birthday. 4 nights 4 shows in a top class hotel

Wonderful hotel and amazing staff.

A really classic hotel with a lot of history, they do a good job of keeping the deco traditional yet keeping it clean and classy. The staff were all incredibly knowledgeable and friendly, shout out to Raj for a smooth check in and shout out to the New York Bar for great service, very knowledgeable staff, delicious food and pretty unique cocktails! Thanks for starting off a really memorable night for us! The only thing I would mention would be there was a slight bar smell coming from the air conditioning vents in the evening and the plug in the bath would not remain up so would struggle to release the water. A small price to pay for the stay, we would love to visit again! Thank you!

Nice reception and friendly staff, room could have done with an update though

Lovely weekend stay for my husband and me. Our room was small but given it is in central London, not surprising. It was well appointed including coffee and tea supplies and nice toiletries. Location is perfect - very close to Buckingham Palace but on a quieter street so the sidewalks weren't crazy busy and we didn't notice any noise. Service was top notch and we felt well cared for.

Wonderful staff, beautiful rooms and lobby, excellent location. Everything you could want in a vacation.

The Rubens Hotel was a fabulous place to spend our vacation. The entire staff were all ready to help us with anything we needed. In the morning, we would be leaving for the day and the doorman would ask us what was on our itinerary for the day. Upon return, we were asked about our day. Such sweet people! The food was delicious and the wait staff very nice. A highlight was Royal Afternoon tea, which was a delicious event with the prefect view. Thank you to the Rubens and their staff!

Très belle hôtel propre super service près des vrais palace personnel très avenant. Et les restaurants sont tous très bon et recommandable les prix sont correct pour Londre. J’ai été à leur 4 restaurant tous très bon le salon de thé quel superbe expérience et excellente nourriture. Leur resto gastronomique leur bœuf walington à essayer absolument. Et très belle sélection de vin. La situation géographique dans Londre est superbe. La chambre très confortable literie de luxe et beaucoup de services 2-3 fois par jour prépares votre lit et salle de bain chaque soir.

My second stay here and it was wonderful. Pascal at tne door is a gem.

Very good customer service and lication.

Very English hotel

The hotel is lovely. The bathroom was not ventilated, so we had a wet bathroom for a couple of hours after our showers, otherwise it was a wonderful location and fantastic week at The Rubens in London.

The proximity to Buckingham Palace and other Victoria sites was nice. Staff were nice and helpful. The room was very small given the cost.

Staff was very gracious. The hotel’s locations and the tube is great.