Overall Ratings & Reviews Extended Stay America Suites Chicago Gurnee

Breakfast was not a Breakfast

Good stay, the dishes specifically the pots, are cleaned but need to be replaced a lot of char and burn marks in the pans. Some smaller cosmetic issues but other than that everything was great. Staff was extremely helpful and there is always someone available to help you. The laundry area was easy to use and worked well. Overall I give this place a 3.8/5

Pleasant

Plessant

.

The way the hotel charge me twice

Restaurants and shopping centers are close

Friendly staff. Room was clean. Nice size. The mini kitchen comes in handy for cooking. There is a pet free of $25 a day for the 1st 5 days and $10 a day after that. I enjoyed our 2 week stay and I would stay again if I had to.

It's good

There were no problems during check-in. My keeps were constantly deactivating, the issue was resolved by the front desk everytime without issue. There were some minor maintenance upkeep issues with the room, nothing that would require changing hotels though. I assume the issues will get resolved in due time.

Toilet seat was not connected to the toilet. There was no hair dryer present.

I liked that I was able to check in and out efficiently. The whole process was quick and easy. The room was clean and comfortable.

Nice place, staff were friendly.

Over all very clean, however I got the wrong size bed when I asked for a king I got a queen, also the bed was oddly lumpy

The advertised breakfast was nutrigrain bars. Overall we were just looking for a place to sleep with breakfast. The beds were uncomfortable and the muffins they mentioned the night before did not materialize. We had to go to Dunkin before my daughters game

The staff here were the best part of the stay! Brian (both of them) were so friendly and helpful! The location was walking distance to Six Flags (saved $20 in parking by parking in the hotel lot and walking 20 min to six flags). The beds were small (for two persons) but comfortable.

It was terrible my mother got bitten by bedbugs had to leave one room and scared to sleep in the other room

On this particular stay, the water was really cold and the bathtub was dirty 😡

Consistently good all the way around. Very friendly staff

Staff was presence and professional. knowable of area in providing me with directions to places I wanted to go. I would come and stay at facility again.