It is a beautiful building. Our room had a French balcony. Looks like the hotel is very old so rooms are dated and corridors very stark with no art. Rooms were clean and comfortable, staff were friendly. We had a club room so had access to the lounge. Food was plenty but not particularly good. Lots of desserts. There was a coffee maker in the room but we were charged for the coffee capsules we used. This was a surprise for a five star hotel.

The room was spotless and very comfortable, the staff was incredibly friendly and helpful, and the amenities were top-notch. Everything was well maintained and made our stay relaxing and enjoyable. Highly recommend when visiting Mérida!

Hospitable and friendly staff. Hotel was well situated within the city. Suite was well maintained and stocked. Complimentary breakfast and evening hors d'oeuvres/drinks were wonderful after a long day of sight- seeing.

Amenities and staff

Clean room everyday. Staff was ver helpful. Convenient location at a fair price.

Muy bien

My wife and I have stayed at this Fiesta Americana several times over the years as this hotel is our first choice when staying in Merida. Beyond the beautiful interior design of the building, the hotel staff is what makes our stays so much more pleasurable. Everyone smiles and extends a warm welcome. We stay in a Club level room as we enjoy the evening tapas and morning breakfast, which offer a wide variety of great foods from main dishes to desserts every day. The rooms are very clean and stately and the bed is by far the best bed in any hotel we have stayed. Even softer and more comfortable than ours at home. We have had the pleasure of having Roger help us during our stays, usually in the morning for breakfast service. He always greets us with a big smile and works above and beyond to be sure we, and everyone, has everything they need during breakfast. Roger is a tremendous asset to the Fiesta Americana team! We look forward to our upcoming stay at the end of March.

Room was very nice and staff was very helpful

I loved all the breakfast choices. Get there early because it can get crowded. Parking was really easy because it’s below the property and secure.

Good servicr

Staff was fantastic

The room was very nice. The beds are very comfortable. They were clean. They were able to accommodate us to have connecting rooms last minute. I would say the only negative thing is you hearing belligerent people yelling at 11:30 at night. That only happened our last night there. Other than that, the stay was very pleasant.

Way to expensive, Holiday Inn across the street, half for more.

The restroom toilet was dirty and coffe machine did not work and telefone dod not work to call loby

I was given room 248 directly above the pool machinery It was a constant noise 24 hr per day The room should never be allocated

100%

Hotel is nice, but rooms are outdated and show their age.

Clean room.

Everything was fine

Room was not deep clean, toilet with stains, watermarks in faucets, frames were not dusted, under the bed was lots of dust and dirty.