The staff were friendly and accommodating, the room and hotel were beautiful. It was the perfect location to be close to everything. I walked every day and felt perfectly safe even after dark. I will definitely be back!

Lovely weekend in Florence for my husband’s birthday. Staff at the hotel were very attentive to him. Good central location and decent breakfast buffet. Room was spacious and a nice large bathroom. Only gripe was no tea/coffee making facilities in the room and we do like a cup of tea on waking.

Everything was great.

The room was very clean and decorated in an elegant, classic palace style that I really liked. The staff were kind, attentive, and very helpful throughout my stay, making the whole experience comfortable and welcoming.

Front deskstaff very helpful.

This is an amazing hotel! I've stayed at other properties over the years and this one by far is the best!! It's in the perfect location to see everything. The rooms are very nice. Their cleaning staff are wonderful. Everyone is so cheerful and helpful at the concierge desk. Breakfast is fantastic!! And the happy hour is over the top!! I'll definitely be staying at this hotel my next trip to Firenze!!!

Great location. Large lobby with fire place and velvet couches. Friendly multilingual staff. Great breakfast……

The hotel was great, the family suite was amazing on two levels with an internal staircase, extremely spacious and very beautifully decorated.

Great property conveniently located. We had a family of four and booked the family suite, which included two floors connected by stairs with a king bed on each floor. Check in was easy and the breakfast served in the morning was very good with great service. Would recommend this property to anyone.

Good breakfast options. Can be enhances with better quality bread (sourdough? Wholemeal?) limited egg options. But friendly staff made all the difference. On front desk Silvador, Patrick and Siddeeq were wonderful. And reliable. We came back to the hotel a second time due to the good nature of staff.

Hotel was pretty good, a bit dated with malfunctioning TVs. I was annoyed that the front desk made a big deal about their happy hour and got back early from sightseeing to relax and enjoy the happy hour, only to learn it was unapologetically canceled for some reason. I also complained about the TV not working g and they didn’t understand the problem. I didn’t want to waste any more time explaining.

Staff was very kind and friendly. My only concern which was extremely concerning..was they arranged to clean out their biological box (aka septic) in the middle of the night and I awoke to horrific fumes which was located below my room window.

excellent location, beautiful property, could improve on services and amenities

Excellent. Friendly staff.

4 stars is too much. Pillows uncomfortable. Do not clean coffee maker and do not replace the cups and coffee. They did not talked or offered any breakfast available. Staff was friendly. Good location.

Really nice hotel, great location - close to all the good stuff but on a quiet street with almost no traffic. Room was a little small but it’s okay.

Tutto bene

Beautiful

Friendly staff, Safe location, room was clean and Great breakfast!! Fresh towels each day too!!

Wonderful location for shopping, dining and sightseeing!