6.8
Pleasant
From 900 reviews
Cleanliness

7.4

Room Comfort

7.6

Service and Facilites

7.2

Traveller Reviews Krystal Vallarta

Number of reviews per page
20
40
Top reviews
Erika C
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Unfortunately our experience at Krystal Vallarta was not a good one. We had previously stayed at this hotel in 2019 and had a great experience (booked 4 rooms), so decided to book again. Our family booked a total of 7 rooms this time around and right from the beginning, we started experiencing issues. We got locked out of 4 rooms, keys wouldn’t work, shower and sink in one room overflowed, air conditioner in one room wasn’t working, safe wouldn’t open in another room and we couldn’t access money. Hotel sold part of their property which included a huge part of their biggest pool and we weren’t made aware that construction would be going on everyday, starting early in the morning 8am. When we went to hang out at the pool, we were greeted with a family of 35 that took over entire pool area and was full on having a volleyball match with no consideration for any of us other guests. Balls were flying left and right, hitting and splashing others and the family never once apologized. There was no hotel staff at pools keeping order, so everyone was pretty much doing whatever they wanted. This same family of 35, was gathering in rooms (multiple floors), having parties very late into the night/early morning, making lots of noise. Definitely not the experience we were hoping to have and must say, won’t be staying here ever again .
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Joel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Adequate
Ricardo
icon-Leisure
Leisure
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I liked the customer service. I hated the downsizing of resort. The elimination of 1 pool , restaurant, bar and other amenities. Very poor communication with public. I felt decieved. Only 1 restaurant in service. The same menu all day. Pitiful. I won't go anymore. I believe this resort is going to be a at best 1 star huge motel. I wish it weren't true.
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Howard
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Sketchy maid service, had to wait till afternoon to have out room serviced.
Irma
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Make sure they provide the right information you picked two beds and they give you what they want add the people who is going because they up charge for every single tho dog as well as the parking
helia a de
icon-Family
Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Todo el personal muy amable
Julio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Good area. You can catch public transportation outside the hotel
Daniel
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

STAFF AND ADMIN ARE A DEFINITE STRENGTH ~ CONSTRUCTION NEXT DOOR (CANNOT BE HELPED) obstructs ocean ~ FOOD BUFFET WAS JUST OK
Patricia
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

There was construction all around.
Raymond
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Live music entertainment
agapitus
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Good
Linda
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Didn’t mind construction so much as the restaurants being closed so no choice
Samuel
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Location is good...
Mario enrique
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

short on staff, construction not well planned out, restaurants not properly fill with fresh food.
Mark
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

It was on the beach
Stephan
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Good location
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

For the price, we felt the hotel was solid but we could not enjoy the ocean view as there was construction, non stop drilling going on all day. from 7am to 7pm. The rooms are paper thin and the next door snorer did not let us sleep good at all.
Christopher
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice quiet hotel in the downtown.
Dorrie Anne
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The place is a bit rundown.
Jessica
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

We arrived and the room we got the bed was twin size bed! The electric outlet where out the window outlet which that’s dangerous. We moved room and disnt have towels I called reception twice took them more than two hours. Next morning I went to ask for more towels left the room for a a few hours came back and no towels!
Number of reviews per page
20
40