Overall Ratings & Reviews Omni Charlotte Hotel

Average nothing special

The entire staff was outstanding. The guess the best impression was the valet, looked at my uber pick up time and mentioned he could do better with cost and pick up time. The cool thing about him was we chatted a few times and he is considered a friend in my book. With that said so we’re the front desk folks, friendly, nice and genuinely communicated as a friend. Super cool, safe and friendly! The Omni is a great place for me to stay.

The staff was friendly and accommodating. The room was excellent. The only challenge during my stay was the pool being under construction. I hope all renovations will be complete by my next visit.

The pool is under maintenance and the staff is hit or miss. Some are absolutely excellent and some act like they are doing you a favor. Great location but an average hotel currently.

Great stay! The entire staff was phenomenal! Hotel room was spotless and comfortable. The location is excellent, and within walking distance to all of the city center activities.

I love location of this property! Room was super clean & service was great

Everything was great

Great place to dtay in dt Charlotte

Great location and facilities.

Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.

Stay was decent but wasn't what I was expecting. Not sure why but I was expecting luxury but it's comparable to IHG holiday inn. The pool and deck were closed and we were told one day in advance, wouldn't come down in price, sucks. But staying downtown made it easier to go places, charlotte is busy and the weekend we went was insanely busy so it was nice to go and have valet ($55/night) lol ! I hope they pay them well

Very clean, lovely staff. Can be a bit loud at night because it’s in the middle of downtown but it’s a great location for exploring. Rooms are super spacious!

The property was in a prime location and walking distance to shopping and dining. The hotel offers a nice bar for food and drinks. Our room was not ready and check in, so we waited 40 minutes to check in which made us late to our event. The room was okay but the bathroom toilet could have used some attention. The staff at check in were polite and nice just seemed desensitized to the guests rooms not being available at check in. Several staff mentioned we booked 3rd party on expedia as if it was an excuse as to why we could not check in on time. I'm not sure if there is revelance between the two or not. Valet parking was $48, there is a parking garage within a block that iffers $30 overnight parking. We did valet for the convenience but it seems like an unnecessary option. Overall it was an okay stay, but I will not book again unless it was the last option.

We have stayed and many Omni resorts and this has been the worst! Outdated room and dirty, homeless in front of building everywhere. Staff came in to room without knocking , hair in food for breakfast. The only nice thing was the great gym!.

Easy walk to Bank of America Stadium. Plenty of restaurant choices. The hotel was nice and clean. Room was cozy. The bar area was very crowded and the bartenders seemed overwhelmed so they weren’t the most attentive or friendly, but everyone deserves grace. Would definitely stay with Omni again.

Our stay at the Omni was less than 24 hours Most everything was really great except for the price of parking. We paid 60.00 to park in the Omni’s parking structure . Seems a little expensive to park .

Excellent hotel in the downtown Charlotte area. Professional and attentive staff throughout that were always friendly and helpful. Common areas were highly maintained and looked great at all times and the hotel offered a number of dining and additional services, including valet parking and access to buildings throughout the downtown area and some shopping areas in on the bottom floor of the hotel. The rooms were nice, comfortable and well maintained.

Beautiful hotel

Great hotel in great location. A bit noisy but it’s the city

From the moment I arrived at the hotel was amazing! The views from the room incredible! Staff was so welcoming and friendly