Hawthorn Extended Stay by Wyndham Richardson

Explore Hawthorn Extended Stay by Wyndham Richardson
6.2
Pleasant
From 1,000 reviews
Cleanliness

6.2

Room Comfort

6.8

Location

8.2

Service and Facilites

6.8

Traveller Reviews Hawthorn Extended Stay by Wyndham Richardson

Number of reviews per page
20
40
Top reviews
Donald
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hgt
Holly
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I called the hotel prior to booking inquiring if the pool was open. I was told it was. Upon check in at the hotel, the clerk told me that it was, in fact, closed. I told her that I had called the number on the confirmation and spoke to a lady confirming the pool was open. She said that I never did call even though I showed her my call history. The AC in the room never cooled it down past 80 degrees, granted it was over 100 degrees that day. The room was supposed to be furnished with pots, pans, dishes, etc. It had one plate, no forks, and no cooking accessories. They did provide some but there was no dishwasher detergent l, etc. The TV did not work. It had volume but no picture. Maintenance did come promptly and replaced the entire TV.
Read More
Mustafa
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Not clean
Verified traveler
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

If you are in a tough situation and need a safe apartment style with a kitchen place to stay or live this is a wonderful option. Cost efficient considering it is essentially an studio apartment. Also has duplex 2 story style rooms as well. If it wasn't for a hotel like this I wouldve been in much much worse situation. This place saved me and put a REAL roof over my head for a few weeks while also having the ultra rare stove/oven kitchen to cook REAL meals. Extremely thankful for this place
Read More
Abby
icon-Business
Business
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

This place is below mediocre.
Elizabeth
icon-Business Family
Business Family
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Deposit of $100 dollars is required when you check-in and the room was not very clean. The pillowcases were dirty and had stains, which makes you wonder if they actually wash and change the bedsheets everyday.
Brenda
2.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

When I checked in, I was upgraded to a suite. It would have been fine except the room had an awful odor, stove elements were hanging by wires and the ac wasn’t working. The bathrooms were disgusting. Moved to another room, ac worked, however there were bugs and spiders. They advertised a pool but there was only a water bottle and trash in the bottom. Were shown two other rooms, the appliances were rusted and the key readers didn’t work correctly.
Read More
Chris
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room and property smelled of sewage
Elizabeth
icon-Business
Business
6.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The cleanliness of the rooms left much to be desired, I found myself cleaning and disinfecting our space upon arrival. The sheets and towels were visibly stained, which was disappointing; thankfully, I always travel with my own. That said, the beds were surprisingly comfortable, which made the lack of attention to housekeeping details all the more unfortunate. With proper maintenance and a bit of TLC, this hotel has real potential. On a positive note, the cleaning staff were warm and courteous. It’s likely they’re overwhelmed by the size of the rooms, and perhaps additional staffing could make a significant difference. Despite these hiccups, I still had a pleasant stay overall.
Read More
PREELOE
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice clean property it’s not in a busy area so you have your privacy . It’s not far off highway you can go north or south to downtown . Big units. They use to be apartments.. I would go back for sure
Verified traveler
2.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The room: generally bad and deeply worn condition. The one plus was that the a/c chilled the room quickly once I figured out that it wasn't connected to the thermostat on the wall. Light bulbs were missing from several fixtures. The phone wasn't connected. The microwave was literally held together with gorilla tape. Every piece of metal in the toilet was rusty. Housekeeping: the towels were thin and gray from inadequate cleaning or just age. A couple of soiled items were left from some previous guest, I assume. The were bugs in the toilet area. Facilities: parking appeared inadequate for the number of rooms. There was nothing in the pool but debris. Breakfast: two options for cereal, toast, a waffle iron and a chafing dish with sausage links and egg substitute patties.
Read More
Yasir
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very nice and clean with good customer service
Desheda
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Had roaches and jet didn’t work the entire stay
Jaimee
icon-Leisure
Leisure
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

When I got there, it was a wait, after having it booked over a month. When I did get the room, the blanket was stained, gross. Washers didn’t work, only two for the entire hotel, I used a machine and my clothes stayed soaked, they gave me my two dollars back but she followed me in laundry room seen my clothes and laughed.i called about pool, they said it would be open may 1st, I arrived may 3rd, that was a lie. It was empty n filthyyy. There were water bugs everywhere!!!!!!!! I took videos so dont really have actual photos.
Read More
Olufolake
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Don't belive all you see on line.
Kelsy
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Would give 0 stars if i could. I booked a multibed room smoking and asked for a first floor. Was sent an email confirming it was on the first floor. When i arrived was told all first floor rooms were 1 bed. I was there with my handicap grandma who can't climb stairs. Room was very outdated and walked into a clogged toilet. They gave my boyfriend a plunger to unclog it himself. Didn't even stay the night there it felt unclean.
Read More
Yan
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Too dirty, too old
Minerva B
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

We had a good 1 night, room is spacious. Pls add fruits or eggs in the morning . Thank you so much
Elysian
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Location and people in the office and maintenance are very nice
Ashley
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

This place is definitely run tf down! I had to plug the refrigerator in. The bathroom doors had holes in the bottom corner of the doors and the molding around the doors looked like a dog had scratched and bit at it. There were spiders and spider webs everywhere. The place was definitely not clean at all. Floors were filthy. A night stand didn’t even have a bottom to in the drawer. Seen a woman hitting a pipe as she walked through the breezeway. When we first got there this creeper old man was watching us unload our things and kids. My husband had to go and confront him.place is super sketchy, super dirty and super run down. Definitely do not recommend. Oh and to get hot water you have to let the water run for 10-15 mins just to get hot water. Insane!
Read More
Number of reviews per page
20
40