I’m extremely disappointed with this hotel and genuinely do not understand how it qualifies as a 5-star property. In my opinion, it is closer to a 3-star hotel. The service throughout my stay was consistently poor. Staff responsiveness and overall guest experience were far below expectations for a hotel in this category and price range. The rooms feel outdated and in need of renovation, and the bathroom was surprisingly small and inconvenient for a supposed luxury property. The biggest issue was housekeeping, which was among the worst I have experienced. Dirty towels were left on the floor and not removed, trash was not picked up, and the room floor was never cleaned. One evening I had to go to reception myself to request towels and carry them back because none had been replaced. Another night I had to request toiletries because they were not restocked. I also requested chamomile tea after speaking with reception earlier in the day. After calling again and waiting about 30 minutes, I found the receptionist outside smoking while I was still waiting. These experiences reflected a lack of attention to detail and service standards expected from a 5-star hotel. I booked expecting a luxury experience, but unfortunately this hotel did not deliver. I would not stay here again and would not recommend it to anyone looking for true luxury accommodations.

Location, location, location. This hotel is situated in the heart of the shopping district and close walks to many historic attractions. The hotel itself is beautiful. A nice place to stay.

The hotel was so beautiful. The staff very helpful and accommodating. The room was very roomy and comfortable with a couch to relax on. I definitely want to come back.

The hotel is absolutely stunning especially if you want to experience true Italian architecture. It’s in the most central location. Staff was superb, rooms were clean and breakfast was exceptional. I give this place an A++ rating.

The location and surrounding area was perfect. Allowed us to easily have multiple options for dinner and see surrounding sites. The hotel rooms were large and spacious.

I had an absolutely delightful stay here. I was in the loft terrace room and originally planned on staying a week but the view, the cosiness and the incredible atmosphere and helpful staff made me rebook for a week longer! The location is ideal, within walking distances to everything youd ever need. The room is incredibly cosy and the staff were always helpful and happy to help in any way they could. I would absolutely recommend this hotel and will be coming back as soon as possible. Cant recommend it highly enough!!

She is a tired old girl. Plumbing was old, had to call the technician for the toilet twice a day. Turndown service first night only. Pretty bar room, but hard to get service. Totally not worth what we paid. There are many luxurious hotels in rome… this is not one.

Good location, kind of old rooms, stuff is not the most kind,..

the hotel is beautiful and keeps their history instead of looking like modern hotels and why i liked grand hotel . i stayed here back in 2003 and it was a great stay but the staff were nice but did not go out of their way to help . now , the staff has really stepped up . took care of our every need . 1 of our jackets fell into a puddle and was soaked . they dried it and had it to us before we needed it to go to dinner . amazing service . cant wait to stay here again

Great facility with beautiful decor and spacious room, bar, dining room and lounge areas. Bed was a little soft for my liking, but otherwise clean. Great location!

Excelente ubicación; staff amable y habitaciones amplias.

Beautiful lobby...nice bartender Gabriel Very bed rooms condition, lights sticking out of the celling broken bathtub pieces

The hotel was not worth the money. It was billed as a 5-star hotel but was extremely dated. The hotel was musty and had strange smells throughout, money notably in our room. The TV didn’t work, the wifi did not work in our room (but did in other parts of the hotel so we were in a dead spot). Cell service was not available in the hotel either (old thick walls) so I was in the internet dark. The staff was friendly but interaction was very limited. Not worth it - needs a major facelift and modern upgrade.

Very good Locationion

It was very good experience , in the center of Rome .

Fabulous location walkable to most of the major sites. Charming hotel, old elegance with some true charm … friendly staff! Our room had a magnificent view looking at the top of the Spanish Steps - truly stunning! We highly recommend!

Our stay was okay. The hotel is really beautiful but service is lacking. The hotel terrace is gorgeous but after ordering a Negroni, there was no waiter in sight and waited 45 minutes for someone to come back up. In addition, we had to call down 4 times to ask for robes, and were told our bags would be sent up to our room but they weren’t and had to call multiple times, in addition to the fact that there was a screaming woman on our floor who was drunk and yelling for 30 minutes and we had to call down 6 times before security came up to escort her. I understand that unruly guests happen, but we shouldn’t have had to call so many times or waited so long for security to come.

I have stayed in this beautiful historic hotel several times over the years. This was my first stay since here since 2016. I was upgraded to a very large suite. The suite was very large, quiet, private and clean. I slept great! The mini bar refrigerator was not cooling (I did not report it until departure) and it was impossible to use the shower without water going onto the bathroom floor. Those are my only complaints. The hotel, overall, was very quiet. I do not know the current occupancy, but the grand salon was generally empty.

Run down old property. Room with bath tub, no shower???!!! Air conditioning poor operation. Wi-fi in and out all the time. Breakfast was fine.

Wonderful hotel