Some rooms don't have windows that you can open and in general there are no black-out drapes so you can't sleep from sunrise on without professional eye-pads. It was a huge problem for us so we will not be staying again.

This hotel is very well located. It is at the center of Augsburg. The rooms are nice but quite small for a 5 star hotel but very nice and clean. Confortable beds. The staff at the reception are very nice and willing to help. The concierge not so much. I needed information and advice and she was not responsive. A 5 star hotel needs to have someone better involved in helping the guests.

What a cute hotel! Each room that we saw was different and unique. Parking was easy and breakfast was delicious. There is no air conditioning (however, most hotels from what we understand do not have air conditioning in this town) but they did have fans and windows that opened. (We were there in a heat wave). The people that ran the hotel were delightful and very helpful!

Staff at check in and check out were awesome.

Top scale property beautiful and nice spa

Do not stay on the fourth floor. It is the converted roof and the rooms have slanted ceilings. I was in room 401 and I had two slanted ceilings in the corner. Really they should be offering these rooms at a reduced rate and not the same class as a room with high ceilings. Other than that, the hotel is very nice and I do recommend it.

Needs to be better cleaned but overall a very nice experience

The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back.

Fantastic hotel. 5 star. Beautiful room and bathroom, elegant surroundings. Fantastic breakfast. Would stay again

Beautiful, very clean hotel. Excellent service from staff.

Our suite needs thorough carpet cleaning, many stains were visible. Staff at the front desk was nice when approached, otherwise busy with personal talks. The breakfast was very much under par for the type of hotel Maximilians advertises to be. You are not allowed to get the table you want. There is nobody in charge for refilling the buffet. Items were missing for the whole time we had breakfast. You will be asked for your coffee order once and never again. We have stayed here many times before and the quality of service is going down every single time. We are very sorry to be forced to leave this kind of commentary, but it is the truth. Hopefully this can be addressed and fixed quickly.

I love this hotel. It’s my home away from home, in my old hometown. The rooms are cozy, the staff is helpful and friendly, and the food is delicious.

great stay

This hotel is Michelin star hotel, and it was fabulous. Excellent location!! The room was incredibly beautiful and clean, huge bathroom, and very comfortable bed with fluffy pillows! The staff was incredibly helpful and nice. I really recommend this hotel and would love to come back again soon. Augsburg is so pretty!!

The hotel was outstanding. The room was clean and comfortable. The staff was very friendly and helpful. The breakfast was outstanding. The valet service delivered the car in 5 minutes. Would recommend and definitely stay here again.

Excellent service, great buffet breakfast, and maintenance of the property. We visited Augsburg to attend an FC Augsburg football match and go to Oktoberfest. We arrived early about 1100 by train and asked if our rooms were ready and the was only the second time out of around close to a dozen visits that our room was not ready but they offered to hold our bags and give us a call when our room would be ready so we could walk about Augsburg without our bags. We received our phonecall in about two hours at 1300. Our bellhop brought our bags out of holding and to our rooms for us. The cooling system was converted for winter a few days earlier but the staff did not expect a spike in the temperature (around 30 C) which made our rooms difficult to keep cool even when the thermostat was set at 16.5 C but the room felt around 26 or 27 C. Thankfully the staff provided us with a tower fan so we turned off the AC and opened the windows at night when it got cooler and the temperature dropped back down to autumn weather. My wife asked for an iron and ironing board for her dirndl and my shirt for Oktoberfest. The staff brought both to our door within 10 minutes of her request. After use, we placed both items in the hall. Best breakfast buffet in Augsburg. Everything was fresh and delicious from the sliced fresh fruits, breads, made to order eggs, etc. We requested ice for our water bottles and the waitstaff brought an ice bucket. Barring the AC issue still a great stay.

Upscale hotel in great central location.

Great hotel close to everything in the city.

Breakfast was wonderful. Great bar for relaxing and people watching. Excellent location.

Staff of the hotel were not helpful. Their garage is under construction and we had to park in a different one down some very shady alley which felt very unsafe. The hotel is near a train station so the area around it is unpleasant - lots of litter, questionable characters walking around, etc. Maybe if it was in a better part of town it would have been ok but I wouldn't stay there again. Also, the air conditioning in the room was pre set and you couldn't get it to go lower so the room was stuffy. Otherwise, it was actually a clean and very nice room but the location of the hotel really took away from our experience.