Overall Ratings & Reviews DoubleTree Suites by Hilton Charlotte - SouthPark

Everything was clean and tidy. Room, common areas were well maintained

My stay at the Double Tree SouthPark was amazing. From the moment we arrive, through the check in process, and our departure. Property was well maintained and cleaned. Beds were comfy and rooms very spacious. Service was outstanding in every interaction. I will definitely be coming back on my next trip to Charlotte. Definitely recommend this property, super and amazing location!

Great property and staff!

Great area but parking was lacking and the bathrooms are pretty tight. But I’d stay there again

Hotel was clean! Staff was friendly. Breakfast was great! However, air conditioning didn’t work and needed to be reset, ice machines didn’t not work, tv needed to be reprogrammed. Everything was fixed but was a little inconvenient and surprise considering this was a nice hotel

The room was a wonderful layout, clean, comfortable and spacious. The room temperature was hot when we arrived. Maintenance came and got it working quickly. Unfortunately it took quite a while to cool down which made it hard to sleep. Somehow between 11:30 and midnight, both TVs turned on automatically waking up the entire family.

Wonderful time here! Friendly staff and wonderful area

Very clean and spacious.

Hotel was clean. The staff was friendly. Great location. This was not our first stay, and is always a pleasure.

Nice

This hotel was beautiful and I often stay here when I am in town. My only negative feedback is that the king size adjoining suite - room 314 there are dips in the floor. There were no dishes to use in the kitchen. No pots or pans for the stove top. Also the ac unit is in the closet of this and it’s really loud. Overall it very spacious and accommodating. I would stay here again but I think it’s time for a facelift!

Many stores in the surrounding area.

Late check in

Nice hotel which has been updated. Friendly and responsive staff, safe area. Have stayed multiple times.

Clean

Refrigerator did not work in our unit. No one helps you with your luggage so ladies you better be strong because those carts the give you are so hard to use. I fell trying to use one and it slipped away from me and I fell and hit my head on the tile. Also we were awaken up with a construction crew drilling the parking lot of the hotel two days in a row at 8:00am both mornings! Was not very pleaent!!

It is actually a very nice hotel, located in a quiet community near lots of stores. However, on the first night, the heat went out overnight. I told the front desk the next day and then we left the property to go about our day. Came back hours later and a service person was in the room. He got the heat working, but it went out again about an hour later. And that wasn't all. When we returned to our room, housekeeping had had only made up one of the beds, and just ignored the other. They also emptied the trash under the kitchen sink, but just left the trash can sitting out with the cabinet doors wide open. They also left only one set of towels, for a family of 3. I went to the front desk to ask for more towels and make them aware of the poor job that housekeeping had done. They apologized and gave me a voucher for breakfast the next day and 2 cookies, which was hardly enough for the inconvenience of a freezing room and no towels. Then, it still took them over 2 hours to deliver more towels to our room and the heat still wasn't working. They finally moved us to another room. The new room was comparable to the first, but had older appliances and the bathroom door wouldn't close all the way. At least the heat worked, but an upgrade in room would have been a better. I complained at checkout, and the clerk apologized and offered me 3 cookies. DoubleTree clerks acted as if cookies were the magical answer to the many problems at this location. Very disappointed in this 4-day stay.

Great location, roomy, quiet and clean.

Arrived & checked in no issues. Had to park in the rear of the building as most spaces were full. Went to room & the disappointment commenced. Booked two weeks in advance & paid in advance for a king suite. Was given a two queen bed suite. I spoke with the front desk about it & had to send them my booking receipt as proof because apparently they couldn’t just look it up and see it for themselves. They acknowledge the mixup which was to be expected and then offered to change my room, but at that point we’re already settled in. We just decided to live with it. There was some back-and-forth via text message and at one time I was spoken to as Ms, even though I spoke in person with the front desk (clearly Mr). Although annoying and mildly amusing this was unnecessary. They told me it was a typo. My response to that is proofread your messages before you send them. The rooms themselves are average at best. The beds are hard as a rock. The bathrooms need to be remodeled. The overall vibe of it is it was nice at one point in time, but they haven’t invested in keeping the property current. It is very conveniently located to the South Park mall, which is nice. The parking is not that great as it’s along side of the building mainly or in the back in the parking garage, which is inconvenient, but It’s in a good area. I’ve never felt concerned about safety. I won’t stay at this hotel again. The experience was underwhelming to me and there are better options close by.

The stay at the double tree was amazing. It was welcoming and inviting from the arrival. The room was luxurious and the furnishings were immaculate. The bed was comfortable and provided a great nights rest.