We have stayed on many occasions so we are very familiar with the hotel. After a 6 hour drive from Como we wanted to have a meal and as we have a dog couldn't eat in the restaurant so I went down to the bar and ordered room service. The very polite young man was half way through our order when a manager pushed him out of the way, cancelled our order and served another guest and then just walked off - incredibly rude, disrespectful and I suspect a little racist as I am English - whether he was or not is not important as he was clearly rude. After ordering we received room service very quickly and the food was very good. All the staff are very polite and helpful and this individual stood out as rude and disrespectful - it spoilt the stay for me.