Rooms, service

Todos los empleados fueron muy amables, y atentos a cualquier necesidad. La vista que tiene este hotel es estupenda. De verdad se los recomiendo está en una privada lo cual se siente seguridad.

The room was mostly clean, but you can tell very small details that were not clean due to the rooms being very old. It was clean enough for our comfort. The staff was excellent, extremely friendly. Breakfast was awesome. If you hang out in the balcony during the summer, wear mosquito repellent! The pool was nice, just a lot of debris from the trees.

B

All of the stab were very friendly and extremely helpful. Ready and willing to help everyone have a better experience. Raises all-around! Thank you!

We loved the location but the rooms are not kept up. First night we saw a roach, gratefully they moved us to another area and we got woken up by the people upstairs making naughty noises lol the staff was not helpful would not try to compensate anything. On the bright side the gym was nice buffet was delicious and parking and place felt super safe.

I really want to like this hotel. It has so much potential but it needs to be shared that they tried to give me a room without AC, and when I asked for a refund because when I book a room through Expedia, I expect to have everything that is listed when I arrive— the miraculously found a room! I just don’t think that’s OK. I think there is a mix of people who really want this hotel to work and people who are just getting a paycheck. I don’t know where Radison stands in all of this because it is their name at the end of the day. It’s a top a beautiful vista. The rooms are spacious and the pool with the little bit of maintenance and work could be spectacular. It is very safe and affordable. However, Every time I go there something goes wrong, and that is what makes me doubt if I will return. Something’s to know: No mini fridge, pool needs to be resurfaced, no store for amenities and because of where it sits once you are there, you are kind of stuck not in a bad way, but in an isolated kind of way. The real kicker is going in a day after my reservation and having them tell me “oh we gave your room to someone else!” I can tell they don’t really like rooms that are sold through Expedia. Those are my two cents again I’m rooting for this hotel, but Radisson needs to do better.

The hotel is too old and on this time the water was so smelly and dirty.The hotel staff said it was the city water filtration

We had stayed at this hotel before and had no issues, but unfortunately this visit was very disappointing. The water had an extremely strong sewage smell, making it unpleasant to shower or even wash your hands. The property is also in need of major upgrades and better maintenance. In addition, the air conditioning did not work properly. We were told to request fans instead, but when we did, none were available. Another frustrating issue was the hotel’s occupancy policy. If you have children over the age of 12, they are charged as adults with an additional nightly fee, even though they are still minors and cannot legally reserve a hotel room on their own. That policy made no sense to us and significantly increased the cost of our stay. Thankfully, Expedia stepped in and resolved the issue, and we truly appreciate their excellent customer service. Unfortunately, based on this experience, we would not choose to stay at this property again.

The rooms are spacious and the food is excellent. The swimming pool is in need of repair, especially the children’s swimming pool.

So everything went well with the exception of a few things. The staff failed to mention that the rooms didn’t have a real AC unit in the room. We assumed it was an AC unit until our tour guide let us know that rooms with an AC unit cost more. The other hassle was getting into our room with the provided key cards. I went over 10 times to have our room keys activated due to the fact that they can deactivate when I’m proximity to an iPhone 16 or if the cleaning lady used her key that would automatically block your key. Other than that the restaurant had an amazing staff and the dinner was well prepared. The breakfast was not so great due to the limited selection they had for their buffet.

Avoid this hotel, not clean, water smells, A/C does not work, bad food, pool is not maintained, bugs everywhere, old, outdated, Nothing like the pictures, understaffed

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No air conditioning what so ever in any rooms. They give you a fan. Staff is very rude. They won’t give you a room with view even if that is what you paid for.

El hotel tiene un estilo Colonial Muy agradable. Las habitaciones estan limpias y camas muy comodas. Las instalaciones les falta mantenimiento y esta decaída la propiedad. El Aire Acondicionado de los cuartos es centralizado y no sirve muy bien. Mucho Calor dentro del cuarto. El agua del lavamanos y ducha tenia un olor desagradable.

Great hotel, amazing view, very nice and relaxing stay!!!! Also Daniela at the lobby was great, very helpful.....Thank you Daniela.

It had great view of the city but very noisy. Great breakfast on Sundays. Air conditioning NOT working although stated that it would be fixed within a day of our stay. Was not the case. A fan was provided. Bed sheets had some stains and towels were very old and limited. It could be a beautiful place however it needs a lot of maintenance. Jose provided excellent service very attentive to our needs within his ability to provide the service.

Not refer inside of room

Mi estancia fue muy agradable y muy cómoda recomendado muy buena comida y muy buena atención una excelente vista a la ciudad.

Terrible. No AC. No phones in the room, so text but never answer. Did i mention Cockroaches?