Felipe
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
When we first arrived, it looked nice from the exterior. It was nice that they had private security at the gate. The coble stone entrance is beautiful, and the golf course and beach views are a plus. One cool thing is they have an OXXO on property. Reception area was well kept and was very clean. We got our room and the AC was not working so they moved us to a new room. Room was clean but the carpet in the living room was filthy. Dark and a bit sticky. Beds were clean and sheets were very nice and soft. Pillow were standard and they did the job. TV did not have any channels to watch but that is ok, I guess. The most disappointing part of the trip was the pool and spa. The pool was cloudy and dirty, the jacuzzi was not working the water was cold. This was one of the things we were looking forward too, very disappointing. It was an ok experience. For the money I paid I expected a bit more.
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