Room was clean. Could use a remodeling. Staff was super courteous. I did have a problem with water draining on to the entry area floor from the ceiling air conditioning unit. I reported the issue to a manager and a director. I was given a new room. The communication from these individuals was very poor. It was later in the evening and I had to go down stairs to find out what was going on and what they were planning to do. I would not stay here again.

Great hotel. Great views of Leme.

Room and bathroom not clean.

Great place with rooftop bar and pool, enjoyed my stay here

Nice clean room. Breakfast was decent. Nice rooftop pool area with a view. Staff were friendly.

Amazing location ask for a room facing the beach, over hotel was a great stay

Breakfast wasn’t included (even though thru the booking process it said it was) so that was a little disappointing. Otherwise the hotel was very nice, room was clean, bathroom was incredibly clean, staff were awesome. Overall we had a great stay. Would definitely recommend this hotel.

All the staff were polite and helpful. Always with staff at the front door which gave a good sense of security, although the area is safe and I never felt in danger. The location was very good with everything you need nearby, supermarkets, pharmacy, restaurants, etc. The pool on the roof was very nice with towels provided, having a bar there really helped. Trouble is, it was too small with all the beds quickly occupied. But the beach is just across the road!

clean room

Wasn’t allowed guest to join rooftop or even come upstairs period!!!

Great hotel and great service.

Best place for New Year’s Eve to join the party in copa beach and then watch the amazing fireworks from the rooftop bar: loved the hotel.

great pool

The room is clean and spacious. My room has a great ocean view. Enjoy our stay.

The staff is very courteous, the restaurant and breakfast buffet food is really good. The only downside if you're staying in a room facing the ocean is that the windows will make crackling noises constantly, because of the wind. AC is pretty loud too, even at the lowest setting.

The staff at the front desk really struggled with our reservations (mixing up names, rooms) and, with each new staff turnover, we had to explain the reservations all over again. The rooms had mold, the sheets were dirty and the walls were thin. When we called for service (e.g. extra towels), they never appeared. Overall would not recommend.

Excellent

Wheelchair accessible room, wonderfully clean. Very warm and welcoming staff. Thank you

Perfect cleanness and location, polite staff. My window looked at the Copacabana beach with incredible view.

Location and staff both excellent