Did not have breakfast

Very friendly, helpful front desk--everyone.

Awesome accommodations. Really attentive staff and very helpful always. Loved the place!

Very clean, well run hotel. Great staff.

Nice room layout. Modern. Walkable to old town. Close to tram station.

We enjoyed our one night before flying home. Beautiful lobby, terrific staff, and our deluxe room was terrific. Book and enjoy. Mat and Lindsey

Excellent stay. Hotel great location and services

Excellent hotel, convenient location, outstanding service, very professional, special mention for Mr. Ottavio. Very helpful in giving us tips and making reservations in Saint Emillion. Highly recommended hotel and the breakfast buffet is very good.

The hotel was clean and we had fresh bottled water every day. Staff were friendly. The room service food was below average which was a surprise considering how well rated the Madame B restaurant is. We weren’t able to eat there as we hadn’t booked - I was surprised that they didn’t hold a table or two for hotel guests.

Room was excellent. Clean, modern & well laid out.

Very professional staff, great advice on where to go and the best way of getting there. An outstanding option when visiting Bordeaux.

This hotel does not provide value for the price and failed to meet expectations. Our stay began poorly. We could not access our room because the key cards were not programmed. When revisiting the front desk for assistance we were ignored by a staff member sending an email who went on to suggest we didn’t use the door handle properly. The coffee maker did not work until it was re-set. The place is generally devoid of life. When we went to the lobby bar at 7 pm there was absolutely no one there, with the exception of two staff members behind the bar. This was par for the course throughout our stay. The hotel restaurant was fully booked when open and closed two of the four nights we were there. Our room looked out on a concrete building and small encampment. Cannot recommend this property or the location.

Enjoyed the clean rooms, well designed decor and short walk to tram / main area of town.

Nice service

Clean room, staff was great

Friendly staff

This is a very nice hotel. The staff is wonderful. The rooms are nice and roomy for Europe. The restaurant is also very good. The hotel is a five minute walk to the old town, so if you want to stay in the old town, be aware of that. That said, if you don’t mind walking 5 minutes, this hotel is perfect.

The staff in every area were friendly, polite and helpful. The location was really good, a couple of minutes walk from the town area and it was a safe feeling too

We appreciate more modern hotel. Location of the hotel was not idea or the best but was ok. Everything else was great. Concierge referred us to really good seafood restaurant.

Other than the Concierge, The rest of the staff were great.