Overall Ratings & Reviews Holiday Inn Express FREDERICKSBURG SOUTHPOINT by IHG, an IHG Hotel

Cops were called Hotel was dirty Air conditioning barely worked Garage was piled up for 2 days and never taken out Furniture was piled up in the stairwell

It was clean

The breakfast buffet was one of the best I've had. Cleanliness wasn’t bad but did not like the fact that my feet stuck to the bathroom floor and same with carpeting. (I've found carpeting is that way in most hotels so I always bring a pair of flip flops for walking around room) staff was very pleasant. Was disappointed that pool was not open.

Friendly staff. A/C works great. Couldn't hear the neighbors.

Staff was great, as was the complimentary breakfast. Disappointed the pool was down for remodel. I did not see a mention of this on the website. I would understand if it was unforeseen, but this is scheduled renovation. The room seemed a little damp. It was very hot and humid outside. In all, great stay at a great price.

The stay was fine however

Nice staff, great location

Loved the room, loved the staff, but the noise from both outside and inside kept me up almost the entire first night of our two night stay. Also loved that our dog, Ruby, was treated so kindly by guests and staff as this was her very first family trip.

AC in room did not work

Refrigerator not working, requested another one and it never came. The TV controller was confusing and the volume could not be changed and was barely audible. Tried to get on Wi-Fi w no luck.

It was excellent!

Staff was welcoming. Property clearly underwent recent refresh. Room was newly appointed. Room was very dark. Recessed area that contained coffee maker, microwave and mini fridge was enveloped in darkness, no light at all. Bathroom, not good....tub was dirty and paint peeling, no toilet paper holder. roll was just set on counter. Light switch covered in dirty fingerprints. Swimming pool closed for maintenance. :-(. "Hot Breakfast" fair....Hot items were cool at best.

The two people at the front desk were not very professional upon our arrival. Both were on their phones and seem to be bothered by us.

nice and good for $$

I booked for my mom so I was a bit worried . But she told me hotel was great , even type fancy and the surrounding areas were safe !

A hand towel was used to clean up a spill the next morning a charge was put on my card for $25 when I asked about the charge they said it was due to a stained towel I asked to see the towel they said it was in laundry . I asked them to give it to me since I now owned the repeated it’s in laundry and would let the manager know. No solution . I blocked them from making future charges on my card!!! Take your own linen!!! Very unprofessional and rude.

They were really nice to me when I checked in the room was okay

at 1:08 am on May 17 our room was 77 degrees. The a/c was not working. After multiple attempts to use deficient equipment, air, fan, etc..we called the front desk. someone arrived not capable of fixing the issue. On top of that gave us an attitude at 1 a.m. that somehow it was our fault. After check in we left for dinner, placed a do not disturbed sign only to return and find someone entered without out our permission. We arrived closed the blinds after 5 minutes of trying remote, set the a/c and found them back open and off upon return. The room was a handicap accessible room that we did not need but was not properly set up for anyone with a disability. There was no tpaper holder, the floors were dirty, the TV remote did not work. The street racing outside was loud and disruptive. There was no lighting in the beverage center, which was set up wrong for the disabled, as well as the soap dispenser at the bath sink. Usually, we tip the cleaning staff but did not due to accessing room and making changes...changing the blinds and a/c settings. Asked for a refund, but staff copped an attitude and pushed us to the manager who was not onsite. Room 315 should not be offered to the public. And local law enforcement should enforce quiet time around hotels.

So conveniently located, pleasant and helpful staff. Breakfast a real perk

Great soap and needs!