Overall Ratings & Reviews Quality Inn Aurora - Naperville Area

Horrible, dirty hotel room

Bad condition No breakfast was provided only juice and coffee

I was not expecting this staff was not very nice, and didn’t seem to care that I was there. And the food, horrible! The room was clean, though, and was a nice bed

The property was very outdated and they didn’t even have warm water in the morning. The breakfast was awful and I was not pleasant with my stay.

Bedding had brows stains and chairs in the room had stain marks as well

It was OK for the price.

Not reccomended

There’s signs in the lobby (by the breakfast area) that say no food in rooms; the bathroom was cleanish, but easy things were dirty like the shower curtain and the caulking. Weirdly they had the little tray on the sink (for soap and toiletries) that was completely empty so, i wasn’t sure why it was there. there was shampoo and conditioner in the shower but any soap? No. They had a dispenser over the toilet that said ‘shower lotion’. I was curious if that was shower gel so i used some to wash my hands and I’m confident it was lotion. The TV in the lobby was off (broken). The guys there are nice but it’s definitely a 2 star hotel.

I like that it was a good price, I like the staff and the customer service, good location. But the room was dirty, sticky doors , hair on the bed, burn marks from cigarettes on the blanket. It would been a great experience if the room was clean.

Went to 4 different rooms because all were dirty and or had issues or items that didn’t work, night management was rude and tried to refuse my refund after I refused to stay

It was not quite average, not terrible. Just could use a facelift. Garbage all over the parking lot in the evening from other guests, not necessarily the hotels fault. The staff were very friendly and helpful. It was okay, I wouldn’t stay there again I don’t think, but it isn’t because it’s bad - just not great. It’s affordable, easy to get to different places like the outlet mall, highway, etc… the breakfast place next door is amazing! We went there for breakfast every day.

Needs renovation.

This hotel needs remodeling, even the nearby Super 8 looks much better and charge about the same...

Clean

Wine the room was relatively quiet and the bed comfortable, the rest left quite a bit to be desired. We just needed a simple place to sleep close to family for a holiday visit, nothing fancy. However, when we arrived in the evening, the lobby smelled like smoke a bit which was concerning. Fortunately the room did not! The sheets on the bed were seemingly clean but stained in several places and had some small holes in them. The bathroom door barely cleared the toilet so it was tricky to maneuver in and out and we’re both slender. There was hair in the bath mat and a minimal supply of toilet paper that nearly ran out that night. We asked for the sheets to be changed and toilet paper refilled the next morning, and the person working the desk nodded and said ok and nothing was done. We had to all again at night foot out to be taken care of the next morning. There was no do not disturb sign and we were interrupted one morning by housekeeping. The armchair in the room had multiple scratch marks in the upholstery from a cat obviously. Or key had to be reprogrammed twice bc bc they didn’t enter our length of stay (6 nights) at check in. Overall we had the feeling that no one stays there, for good reason.

Noisy people

Good hotel

Almost nothing to eat for continental breakfast

Great location

There was a strong odor of marijuana in the hallways and the room vents