Overall Ratings & Reviews Hilton Chicago/Oak Brook Suites

This is usually my go to hotel but sad to say I’ll never return. The last couple stays things have been a disaster.

We went with two of our kids and two friends to stay for two days for a concert. There were a few things that went wrong in the beginning of our hotel stay but nothing that the staff didn't handle with respect and dignity to me and my family. Tracy the manager was one of these kind ladies. I would mention the other ladies name at the front desk but it escapes me for the oddest reason. Any way it goes they acted and conducted themselves with the best professionalism I have ever seen. They treated us like family and I will definitely be bringing myself, my family, and my friends to this hotel for years to come. A thanks to all staff that interacted with me and my family during our stay. You all deserve praise at helping to run a top notch hotel.

Sold my room from under me! And the matter never was resolved.

Excellent place

Would have liked the toilet paper to be quality.

The first room I was assigned to smelled bad of chlorine and mold. The second room someone else was still in there. Finally , on the third try we got a good room. The hotel desk agent and all other hotel staff were very courteous and helpful regarding our room situation. They went above and beyond to make sure we were happy with our stay.

Friendly and helpful staff, excellent location, great price, and very comfortable stay!

Average or bit below

When I arrived they gave my pre-booked reserved room to someone else check in was at 3:00 I arrived at 3:07 and was told the double bed I reserve was no longer available they gave me a king bed room suite which was an inconvenience because three of us slept together the reason behind it was because they built the card I reserved the room with and it declined that morning I told the receptionist I never authorized her to build that car that car was only for reservations I selected to pay at the hotel and she was out of contract by running my credit card without my authorization then the swimming pool you have to reserve it in advance and you only get one hour to swim per day on the weekend so if you go to this room be aware of these small prints rules that they so-called have that is not listed in the hotels.com app there was also hair all over the place in the shower on the sink on the floor the room was definitely half clean the king size duvet had no cover over it so that gave me the creeps all night thinking that everyone who slept in that bed text bodies with that duvet blanket the carpet in the room felt icky the toilet did not have enough water in it you had to hold the button down for it to flush

Great place to stay. Spacious room and good breakfast.

Location is good, Parking is freely available, Breakfast is noy complimentary

The hotel’s location is very good, very close to Oakbrook center with lots of restaurants nearby. The rooms are big since it’s a suite. However, the housekeeping staff is disappointing and left a lot to be desired. They do not vacuum the room, shampoo and soap were not refilled, and missing towels, I know this is only a 3 star hotel, so I accepted the fact that the furnishings are older and drapes need upgrading but I can’t accept the housekeeping staff’s lack of attention to details and cleanliness. The receptionists are not friendly, I asked for a printed copy of my bill and I was given an incomplete copy.

They gave my room away that I booked for two weeks prior because I had arrived there from a late night flight. Said “first come first serve, you will get refund buddy” they offered me no other option for my stay. Which Im from Florida and had no one or no place to sleep since there was a major event that weekend. It’s now been a month and they haven’t got back to me. I’ve called and they send me to a voice mail each time.

Booked joining rooms because I was traveling with my 4 children when I arrived at the hotel I was informed that they can’t honor my reservation because it wasn’t thru them it was something Expedia did and they didn’t have it available. At that time they offered us to cancel or book another room at extra charge putting our children across the other side of the hotel.

Nice big rooms with balcony

The pull out bed had urine stains. Not the best experience. Slept on the carpet instead. Front desk was made aware but it was not addressed, manager Tracy said she will take care of it. Waiting. Otherwise. The location was great and the hotel was nice and quiet.

Great property for a good price. Close to a major shopping center.

Very nice

Large room

It is great hotel