Overall Ratings & Reviews NH Collection Plaza Santiago

Ok

The room was ok, showing a bit of wear and age. The big window was nice. Check-in wasn't great, I had to wait until exactly 3 pm to check into my room, even though the room was likely ready beforehand. When I asked about Expedia Gold and VIP benefits the staff looked at me like I was from a different planet. Location is good, but there are better, more friendly hotels nearby.

Great location, next to the shopping center, next to a great fum, next to great restaurants, and in walking distance to San Cristobal park for walking and jogging.

The Hotel was very conveniently located and the main lobby area was really great. The food and drink were not expensive. However the rooms and else where in the hotel were very tired and in need of modernisation And the railings in the lifts were smeared I felt I couldn’t hold onto them. Our room was clean but there were chips out of the table and the area around the sink in the bathroom was chipped also. The swimming pool however was great and we really enjoyed swimming after a days sight seeing. The shower rooms were a bit old and worn . All said though we thoroughly enjoyed our stay in Santiago and very much looking forward to coming back to the hotel . It was unfortunate that there was a country wide power cut in the middle of our stay although the hotel had there own generator so we weren’t out of power for too long well done

All good

The place is very well maintained, organized and near the places we were looking for. Good location and safe We would recommend the hotel for other people

Upon arrival at 11 pm, after a long trip, I was informed at the reception of this hotel that there was no room available for me. Note, I had done my check-in through a link provided by the hotel 2 days earlier, where I was even assigned room 701. I was then transferred to another, where in the next morning I was told the truth. My room was given to somebody else coming in a big group in a cruise, completely different from the excuse I received before. I travel constantly around the world, more than 150 nights per year in hotels. In the last month alone I was in Australia, Thailand and Singapore. Never I have been treated with such a low level of respect and complete lack of professionalism. This is a hotel to be avoided at all costs.

Lobby is stunning, room was run down. Noisy even on 16th floor. Pool was ok but only 4 chaise lounges. Mold in shower, peeling paint on ceiling, hole in duvet cover. Mostly upset about the $26usd cab ride the front desk arranged… uber charged $8 for return trip.

It was very good and met our needs, Breakfast and dinner, so-so, nothing out of the ordinary.

Beautiful hotel, friendly staff.

Cleanliness could improve and lobby staff can be friendlier /more courteous

The hotel was lovely. The only problem is our room would be hot. We would change the temperature but it would not change.

Excellent staff at the front desk that answered all our questions despite of language barrier. Great hospitality. Will highly recommend and will repeat the stay in the future.

The hotel is NOT a 5-star hotel. The rooms have been refurbished but retain a 1950s vibe. Great location and friendly staff. Breakfast buffet is meh.

Good location, helpful staff. Clean room.

excellent

Great location

Good aménities, friendly staff and convenient area!! I'll be back.

Lovely hotel

Le falta para ser un cinco estrellas. Dan una botella de agua pequeña por habitación y un par de pantuflas. La piscina no está lo suficientemente climatizada y solo hay 4 reposeras, no ofrecen bata de baño y los toallones los dan contados. El personal atiende bien y la calidad y variedad de la comida del desayuno está muy bien. La ubicación es muy buena. Pero por la misma plata hay hoteles en la zona que están mucho mejor.