Overall Ratings & Reviews Comfort Inn & Suites Arlington Heights - Buffalo Grove

Nice spot to stay & visit family.

Above and beyond expectations.

The staff was amazing very friendly and accommodating

everything ok

Great! I would stay there again.

Somwhat run down. Not many amenities

Better experience than the last time I stayed at this location a year ago. New ownership has definitely been an upgrade. I would not have stayed here again if there was not a change in ownership / management.

Standard for the price you are paying, the staff is friendly but you can tell they have to say hi to you every time you walk by, gets a little excessive when you make several trips to the car. My room was on the first floor, near and exit. I’m not sure if it was from outside or from the internal exit, but the overwhelming smell of cigarettes was present periodically. Fairly clean, but quickly updated. Many details were missed

Did not like the pet idea but understand they are allowed

Enjoyed a peaceful and quiet stay here. Rooms are spacious and clean and beds with extra pillows very comfortable. Conveniently close to the highway and airport. Free parking and room cleaning on request.

Extremely dirty and dusty walls , broken shower head dripping water the entire stay . Had to keep asking for towels so we would not slip and fall . No security lock on the main door , the patio door handle was broken off also no security bar in the patio door we were on the first floor so did not feel safe . Do not recommend to stay here

The Staff was really nice, We had clean towels all the time and my little issue I had, the staff resolve the problem real fast.

I received very friendly customer service. Check-in and check-out were super easy. I didn't get to have their breakfast but I saw many people enjoying their breakfast buffet. The bed was comfortable and the room was very nice and clean.

Very comfortable stay, clean facilities, room, and common areas. Breakfast was good!

We booked for my son’s graduation and I couldn’t be happier. Everything was nice and clean. The check in process was easy, convenient, and very fast. It was very quiet for a Saturday night so we really enjoyed

The room looked updater but wasn’t. The air didn’t work and smelt like mold. Ants in the room. Bed was horrible. Staff at front desk with check in was amazing

Ari, the front desk staff was incredible. She went out of her way to help us with our travel plans. She printed out information and helped us navigate our trip into the city.

Hotel was super clean and the staff was great. The four star wars for the breakfast - would like more variety.

I stay there for 11 days. They didn’t clean my room until I check out. My wife got sick, and even they didn’t come to change the bath towel. I called lobby many times and they said well send someone, but nobody came. So I think its a bad choice.

Accessible King suite is not as pictured and there were NO allowances or options provided to rectify the issue. Very bad customer service at the hotel. The hotel said Expedia was to blame. Expedia tried to resolve the issue with the hotel and requested refund of one nights stay. But it never happened.