The Westin Resort & Spa, Cancun

Explore The Westin Resort & Spa, Cancun
8.4
Very Good
From 1,834 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.6

Traveller Reviews The Westin Resort & Spa, Cancun

Number of reviews per page
20
40
Top reviews
Elizabeth
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff were amazing and lovely. We booked an ocean view room and the ocean was fantastic. Unfortunately, they put us in a room that was doing construction directly above our heads - starting early morning (hammering, drilling, etc) and lasting throughout the day. We were hoping for a relaxing stay so this was not ideal.
Akia
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, friendly staff and I loved the activities that was at the resort. It was a great time
Alvin Sugue
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Yes everything is very good.
Mohamed
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very nice resort, breakfast was good. beach was ecellent and having a heated pool open until 10 pm was fantastic.
Jagoda
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is old and needs some renovation but the service was excellent
Laurie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff was absolutely amazing. So friendly and helpful Room was spacious and clean.
Joseph
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great rooms and spotless great housekeeping. Not many restaurants.
Leah
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was lovely the staff were super nice the bathroom had some problems with chips and stain on basin board but overall fine
Nicco
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We arrived and there was a plumbing backup causing water to come up from the floor, instead of switching our room we waited as maintenance replaced multiple floor tiles.
Karen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Heavenly beds are not heavenly .. large material creases because of so many mattress covers/sheets made sleeping uncomfortable .. pillows were shoved into small ill fitting pillow cases, too large hard pillows gave us neck aches .. they had no flatter or small pillows Towels were thin and scratchy. Otherwise the room was good. One dinner at the Stone place .. both chicken meals, were dry and hard .. uneatable .. they still charged us full price The staff were absolutely amazing .. we loved everyone. Other than the one bad meal the food was great .. salads and all the tacos were to die for.
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Melodee
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wet sheets. Dirty towels. Dirty floors comforter!!! r. Rusty water in bathtub. I want refund immediately!!!!! Manager wanted to argue with me!!!!
Michal
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was Amazing BUT the room didn't have a smart TV so I couldn't watch streaming with my wife. The beach is amazing. The food in the more sports bar is the best over the beach side food or fancy hut. Overall enjoyed the place, would also be nice if they ran affordable shuttle to and from the airport. Real score is 4.5/5 I round to 5 as I would 100% stay again
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Lauryn
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great hotel, very nice staff.
Tim
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms a bit dated
Madilynn
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everyone was so kind in the hotel. The room was clean but the tub was leaking all over the place. The staff was incredible though! The pool and beach was amazing. Loved being here
Annalisa
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Did not appreciate the high pressure sales tactics from multiple staff members over many days. Otherwise it’s lovely for the price!
Feby
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Value for monry resort
Niklaus
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

okay for the price but very noisy because of a lack of proper noise protection, especially at the doors.
Sean
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice enough place. But felt like a commodity time share versus an upscale hotel - because as we found, that's what it was. Could provide much better dining choices and healthy food choices - if it wasn't a commodity resort. Could provide bedding and room towels that felt and wore nicer. Even the knobs on the bathroom sink - being so hard to turn -
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Cruz
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bed was real clean
Number of reviews per page
20
40