The room smelt like rotten eggs and fish, the bathroom was dirty and outdated.

Hotel was convenient and we were able to walk to most places that we wanted to see. Hotel seems a little dated and I would consider it over priced for the accommodations had. Very small room and air conditioning was barely adequate to cool the room. Breakfast was OK. Nothing special but adequate. Overall - an OK place to stay but nothing special.

Overall pretty good. AC in the rooms and upper floors was definitely not functioning properly. Our thermostat said it was set to 18° C but it felt like 24° or 25° C. It was also muggy on every level except the base floor. Other than that everything wasn’t bad. Probably our least favorite stay in Spain compared to 4 other hotels but still not bad over all.

Excellent central location to the beach and towns, comfortable beds, lovely breakfast but the rooms are old and tired and very dark. The floors are peeling, furniture is chipped, soap dispensers kept falling off the wall. Shower only worked after modifying. The pool tiles are quite mouldy and the water quite dirty as are the ceiling filters in reception. Limited options for an evening vegetarain meal rhatbhad been paid for in advance so had to dine out. The staff in the dining room work extremely hard but i didnt like seeing cloths used for tables being used for the chairs that have had skin on and kids shoes! Ive stayed in better lower star Eurostars hotels in Valencia so this was all round disappointing

I've been to 63 countries and Rey Ex Don Jaime has been the best personal I've dealt with regarding the professionalism and the kindness, thank you to the reception crew Eloi, Raquel, Salvador, Enrique, Sofia, Tomas, Carlota, Jose, Oscar, Santi, Giorgia, Angels, and the best manager Teresa. I can't stop talking about the food at the hotel that very exceptional and delicious, the chefs should deserve to be recognize, thank you to Gerry, Alba, Sebastian, and Lucia for being the best chefs at a hotel chain. In addition thank you to the dinning crew and bar personal Zynab, Javi, Fernando, Felix, ria, Ghizlan 1 & 2, Lucia, Marci, Leire, Laura. lastly Vilma, yolanda for making my room comfortable and Olver, Nildo. Raquel from events as well.

On entering the hotel the Property looked nice and was lovely and cool. We were dissapointed with the comfort of the beds and asked for topas, Air conditioning was not cool enough so room was stuffy. Pool area was very disappointing for our entire trip we was not able to use as the beds were limited so had no where to be comfortable or leave towels while we took a swim. There is a large outside space where another pool could be located or at least beds positioned with covers from the sun. The gym is very disappointing limited space and equipment is well past its date with rust showing.

Good location halfway between beach and old town (though I don’t recommend the beach for swimming, dirty sand, floating plastic and oily water). Pool… not really. Small, mold growing around greasy pool edge. Breakfast good. Lots of options, even gluten free. Most of staff very nice; one barman was rude; later I ordered a Caesar salad and received it topped with salted mayo in place of dressing. It was inedible. I did not touch it. They asked why. The “chef” came out and shoved the bottle of dressing in my face. I paid. A woman had just checked in, she came down and showed the desk staff a photo on her phone and said, what animal is this? The staff responded “we don’t know” She asked could you Please remove it from my room. I’ll never know what it was. Thankfully we were leaving. 4 stars? I don’t think so.

This hotel needs to be upgraded. The air conditioner doesn’t work. The rooms smell like sewer or smoke. We requested to change our room to another but it was smaller and same thing. We could not turn off the lights because the switch for the lights were connected to the charging plugs. We ended up unscrewing the light bulbs. t I do not recommend to anyone to stay here unless they update it.

I got there a little early after a 15 h trip and had to wait several hours in the lobby until 3:00 pm. Apparent intentions of the front desk personnel to help did not produce any results. The facilities are good and comfortable. The location is very good

Good location, very clean

Close to opera house, science museum and the greenspace that connects to the old town. Really nice.

Clean and good service. Be careful to drive in to the underground parking the entrance was so tight.

The property can't offer a Triple Room at 300-400 euros per night, stazing they have a TV working in the room, while they know very well the room is not connected to Cable / SAT services, but just to aerial TV with 2 local channels only. Air-condition was not working because it is spring (not summer yet...) but this not Scandinavia. 26°c is quite hot... the closet was not in the room but in the bathroom... really? Is this the right place for keeping my clothes? Near to the water, impregnated with the humidity of the shower room and odor of the toilet room?

Enjoyed my stay. Professional staff.

They do not reply your email or message. We checked in with a staff without any smile. I thought I was in Russia. Hahahhaa

Todo fue increíble, lo único que no me gustó fue el olor de recepción o de los pasillos

I would highly recommend Exe. We stayed on a half-board basis, and the food in both, breakfast and dinner, were outstanding. So was the service provided by all the staff members everywhere, dining, and lobby. Very close to the more modern section of the City; yet still walkable (30 min) to old town.

So loud at night can hear banging for ages and super loud music blaring around hotel. U will get a rubbish sleep

Great property and close to the main points of interest. A little noise because the rooms are not sound proof and you can hear the guests on the hallways and in the upper floors.

The best hotel so far from the 3 months I’ve stayed in Spain. Person very professional, friendly, knowledgeable, organized, well managed, and super kindhearted. I have been in this property on and off for the past month for a total of 24 days that I even missed the hospitality of the hotel when I left out of town. Can’t believe the hotel is well managed by Alvaro, Teresa, Noelia! Reception is beyond helpful on how to get around Valencia, shout out to Salvador, Georgia, Pepe # 1, Pepe #2, Santi, Jose, Elot, Carlota, Oscar, Raquel and all of them are super friendly. The bar personal was beyond my expectations as well along with the restaurant crew. Special thanks to Xavi, Antonio Fernando, Gigi #1 & #2 along with Felix. The restaurant has excellent food as well. I’ve been to the hotel chain of Senator and it does not compare to the management of this hotel. I totally recommend it for anyone that visits Valencia. Thank you Exe Rey Don Jaime for the hospitality!!!!!!!