Overall Ratings & Reviews Sonesta Select Austin North

Everything was broken and I haven’t received my deposit back

During our three-night stay, the elevator was out of service, and our room was on the fourth floor, which meant we frequently had to use the stairs. Additionally, there was no housekeeping for our room, so we had to go to the front reception upon our arrival and every day afterward to request clean towels. Unfortunately, the phone at the front desk was never answered. One employee, Dashanti, was particularly rude. She yelled at me when I inquired about when the elevator would be fixed, and when I asked for towels, she threw them at me. Overall, we experienced very poor customer service from Dashanti, who was unhelpful throughout our stay. This made our time there quite unpleasant, and I would never want to stay at this hotel chain again or recommend it to anyone. This was our first very bad experience, and it will be our last.

Hotel is not what i expected. Ive stayed are real nice Sonesta before. This one was not and looked run down. Elevator was not working so that was a huge inconvenience with our heavy luggage.

Room was not clean. No soap in the room. Telephone was not working. Elevator was not working. Not enough towels or paper towels. I was not happy at all.

Not recommended

The elevator did not work and we were in the 5th floor. Our room was fine however, there was no towels so I had to call the front desk. I went to use the phone there and it did not work. I had to use my phone to make the call. The front desk girl was nice but said we had to get the towels ourselves. I will not be staying here again.

I did not like that we had to ask fro fresh towels every day. Also, i forgot my body soap, so i had to use theirs, which was empty. We had to adk for that. Pool was green and closed during our whole stay. And complimentary breakfast was eh. Pancakes were not edible. Only 1 variety of juice.

Elevator didn’t work, room was dirty with stains on floor, no towels or soap in the bathroom, sketchy area of town, didn’t feel safe at night. Halls smelled of smoke & weed. Had to take stairs due to elevators not working and stairs were pretty dirty.

Towels were dirty, matt sheets were dirty, elevators not working

Very clean room like it 👌 👍 Elevator not working 😕 😑 😒

It was a great pick area free breakfast

Location was not ideal. Hotel reeked of marijuana. The room stunk as well. Wanted a refund but the property refused.

Not clean

Room was nice and large, and the property was very clean.

The rooms were clean, but i notice windows and facility not too clean especially outside.

This hotel was a complete waste of money, no towels breakfast trash

Nice okace

Don’t use this hotel. The staff were not competent and all the machines were broken. No ice, coffee, or blow dryer.

It was nice

It was ok