I recently stayed at this hotel for three nights, and it was by far one of the worst hotel experiences I’ve ever had. When we arrived, we discovered hair all over the bed, not only on the comforter, but underneath the sheets and on the pillowcases as well. It was obvious the bedding had not been changed before our arrival. The only time housekeeping addressed the issue was after I complained and requested the sheets be replaced.
From that point on, housekeeping was essentially nonexistent. Every morning before leaving, we requested that our room be cleaned, our garbage emptied, and our towels replaced. Every single day, those requests were ignored. We ended up cleaning up after ourselves and repeatedly had to ask for basic necessities like toilet paper and clean towels. Instead of bringing fresh towels to our room, staff made us carry our dirty towels downstairs to exchange them. Even getting an extra roll of toilet paper required tracking someone down and asking for it.
The condition of the property was just as disappointing. The driveway is full of enormous potholes—large enough that someone had literally lost part of their vehicle while trying to drive through them. Black mold in the bathroom.
To make matters worse, management never responded to our concerns. Customer service was completely lacking from start to finish.
I was relieved when our stay was finally over. Based on this experience, I would not recommend this hotel and will not be staying at a Travelodge again.