Overall Ratings & Reviews The Ritz-Carlton, San Francisco

Everything

It's an Okay property. Extremely overpriced. You are paying strictly for the name.

Terrible experience with check in and check out. Gave me a 2 start motel vibes. System is down…. They can’t take payment. Ask me to go back. The next person has no idea what happened. Misunderstands me 3 times. No one could give a restaurant recommendation. They passed along a message to concierge whom never called.

Beautiful place - excellent customer service!

Lovely place to stay with my family.,

Old but nice

Excellent service by all staff encountered during our stay.

Great hotel!

Great location and staff friendliness

Great Location and staff was amazing

Exotic property but completely lost its Ritz appeal since becoming a Marriot hotel… too bad

All employees were very helpful!

Great service. I love evening turndown .

Best hotel with excellent service. Dont miss it! Staff is amazing

Wonderful stay

Wonderful property and staff.

The service

Very nice hotel - friendly service, especially from the parking attendants, clean, nicely appointed rooms. Expensive, though - as you would expect from the Ritz, but I really think they over-do it...I mean, $70 for an omlet with a side of bacon through room service? $90 per day for parking? That's a little much, even for the Ritz. But for a special occasion, it's still nice to splurge sometimes and they do out on the show.

Loved it! Cant wait to go back.

Ritz Carlton took the initiative to make our special trip amazing! The staff were friendly and beyond courteous. Our room was so comfortable, we slept like babies. An extra thanks to Hernando for bringing us non-alcoholic beverage after finding out we don't drink :)