Jaida
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
DO NOT BOTHER booking this hotel if you have any possible chance of having a medical emergency. You’ll be out all of your money after sending all the documents they asked for and still being told “too bad”. I am pregnant and needed immediate medical attention for complications. I explained this to the hotel manager and she requested aI send an email with proof. I did and was still told “No refund even with your circumstances”. I fully understand that I was a day away from check in and the policy is technically that there is no refund, but making me jump through all kinds of hoops in sending personal documentation of pregnancy and then having no kindness or understanding is foul. Shame on this hotel manager, they will show you no mercy on things you cannot control.
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