The property has nice accommodations, and the views are spectacular; however, the customer service was horrific. We were booked for just one night, and we had to wait over an hour to check in at 3 PM. By the time we got to our room, it was already 5 PM. When I tried to order a drink at the beachside, I had to contact three different servers and wait over an hour to receive it.
The pools closed at 7 PM, and the hotel restaurants closed at 10:30 PM, even though we were told they would be open until 11 PM. The only dining option available was a restaurant next to the property, where we encountered cats lurking on our chairs and screeching in the tall grass beside our seats, which were on gravel.
When we mentioned these issues to the public relations manager the next day, she informed us that the hotel was at capacity and seemed indifferent to our concerns because we were only staying for one night.