Overall Ratings & Reviews Hampton Inn and Suites Nashville/Franklin Cool Springs

We had misbooked a previous hotel so we had to continue another four hours on our trip. We were going on 30 hours of no sleep and when we called, reception immediately changed our reservation to allow us to check in early. The two women in reception were absolutely wonderful, greeted us with so much kindness and hospitality. It made a world of difference to us.

The hotel itself was nice. I was very disappointed that we had to change rooms in the middle of our stay. We woke up after the first night and our ceiling (on the second floor) was leaking. It was leaking bad enough that it woke us up at 5:30am (after going to bed at 1:30). We finally got out of bed because we could hear multiple leaks and then we could hear splashing. We went down for breakfast at 6:30 because we couldn’t go back to sleep. The hotel did allow us to switch rooms right away, but we had to pack up and move in the middle of our stay. I have never had something like this happen before. The next morning when I took a shower, the conditioner was completely empty (shampoo and body wash was fine) and the shower drain wasn’t working well. The bed in the first room was a lot more comfortable than the second. Overall, it was a nice hotel with great breakfast, but it was disappointing to have to move rooms in the middle of our stay.

Checking in all was good. Yes eco-friendly on the surface but no recycle. You should check that info on the booking site matches the hotel site. I specifically booked here because check out was supposed to be noon. It wasn’t. Our room was never cleaned during our stay. I asked for more towels. After some back and forth we never got them. The buffet is monitored but the tables were never cleaned by staff.

The staff was great, but the tv. though on, continously lost video and audio. Breakfast was pretty good.

I canceled one night, Friday, April 26 via the Hotels app and when I arrived on Saturday I was told third party did not cancel my reservation Friday.

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Large clean room

Adequate hotel. A little dated, but fit our needs. Convenient to everywhere we wanted to go, including downtown. Breakfast was nice. The main thing we didn’t care for were the flat pillows(requested new ones and they were the same). And the TV would just turn off after a while for no known reason. We would still stay here again.

Love staying here. Just have one request and that’s to get firmer pillows at least.

Very well kept hotel. Would definitely stay again!

Very friendly staff. Clean entry and room. Enjoyed the breakfast in the mornings. Good variety, and tasty items for hotel free food.

One of best Hampton in the chain

Dirty

It was convenient

Easy checkin and very helpful person at the desk.

Our stay was great!! We will definitely book again if in the area!

Rooms were clean and comfortable. Location was fantasfic

Great room but we found a roach in the bathroom

We have stayed here many times on our way to/from Florida. Very consistent with service and staff. Excellent property!

We enjoy Hampton Inn. They have always met all our needs.