Overall Ratings & Reviews Sonesta ES Suites Nashville Brentwood

While convenient several negatives. - no information upon check-in beyond where the room was. Nothing about wi-fi or check process. - Room smelled musty - frayed carpet - one of the ceiling lights out - had to go to the front desk 3 times to get request a sheet for the sofa bed. - certain staff just sitting on there phone versus monitoring the job such as breakfast supplies.

We had a great stay. The building is a bit older so there were some minor dings, but everything was very clean. The staff were amazing - going above and beyond to make it a positive experience. That started from the moment Kiemion met us at the front desk with a big 'hello'. There was a great vibe with families, kids and teens hanging out at the pool and basketball court. The location was perfect for visiting family im Franklin and driving back and forth to Nashville. We will stay here again :)

your can hear everything from upstairs, fire alarm went off at 4:30 am and they never picked up at the front desk, the fire department was able to stop it almost 30 minutes after it started, no one came or called to tell us what was going on

I enjoyed my stay having smoking rooms would’ve make it better than before. I enjoyed it thank you all!

The room was very nice and clean. The property was nice and quiet and very welcoming! The pool could have been better. The water was cloudy so we chose not to swim in it. Overall it was a great stay and somewhere we will definitely stay at again.

Was not a good fit

The facilities were good, the food was good. The service was poor. They never cleaned the room in the four days I was there, and you had to go get towels and carry the dirty ones yourself. The cleanliness was so-so.

I wouldn’t recommend. Dead roach, hadn’t been vacuumed, someone’s finger nail clippings on the floor in the front of the sink. I felt unsafe.

The property was really clean and well-maintained. The staff are also mega yucca nice.

Our stay was very disappointing. The hotel appears worn and is not well-maintained. Room Condition: The air conditioning in our room (#223) was non-functional, leading to an uncomfortably warm night at 78 degrees. Staff Response: When we reported the issue, the manager deflected all responsibility, stating room maintenance was not their job, and offered no solution or partial refund. Food Quality: The breakfast was subpar. The eggs were poorly prepared, and the pastries were cold and not fresh. This lack of accountability, coupled with poor amenities, points to significant management issues. I cannot recommend this hotel.

It is a very nice place with friendly staff and an quite environment

The room was very spacious and extremely clean. The beds were very comfortable and having the extra seating/den area was a big plus. The area of this hotel was convenient to great food options and it was very close to all of the CMAFest activities.

We stayed here a year ago, and it felt like the place hadn't been kept up. The customer service is still excellent. 5 stars to the front desk and housekeeping staff. Breakfast has a lot of options & is free. But it wasn't as fresh as I thought last year's was - like maybe they let it sit out longer or use lower quality stuff now. The room was clean, but the floors were all torn up. And there was a massive spider in the bathroom when we first arrived.

We loved the weekday front desk staff. The weekend staff was not very friendly. Didn't get much sleep from all the banging doors all night. Maybe need some bumpers on the doors to quiet them down. We had a second floor room, the stairs were falling apart and there was an emergency light just hanging by the wires. Maintenance needs to step it up on the repairs. That light was this way 2 years ago on our last stay.

after we got to our room. we found out there was no hot water. they did get it fixed right away. then for breakfast the person that put things out didn't show up so no hot food.

Everyone was friendly and professional Room was big and clean nice kitchen price was good breakfast was nice

Very nice room, very quiet get away.

It was fine. Room was clean, but not well stocked with kitchen items. I was comfortable, but underwhelmed overall.

It was exactly what i needed. Front desk was terrific

Nice suites to stay at on the outskirts of Nashville. Nice separate bedrooms with comfy beds. This was great for us, as we had two 2 bedroom suites for 5 of us on a girls trip. You do have to lug your luggage up stairs, no elevator, but we managed just fine.