The staff was very friendly! We had a room with a gorgeous balcony. Rooms were very comfortable with very nice bathrooms. Had good food and drink in the restaurant/ bar. Loved it! Great location!!!

Le personnel est super, l’hôtel très agréable et très bien situé ! Je recommande !

Friendly and helpful staff

Great location and wonderful staff.

Clean room perfect staff

Very dated. Not for us.

Enjoyed our stay. Loved the outdoor patio in our room.

Very good hotel and very good staff !

Good

Excellent

Great location, friendly staff and clean room. Only feedback is breakfast is over priced, and breakfast staff less friendly - definitely worth a wander out to have some breakfast.

Wonderful

Room was lovely and very clean. Staff were welcoming and very helpful. Breakfast was also lovely. Would definitely recommend and come back again.

This hotel wont disappoint. The staff were so helpful and extremely happy. We arrived early and was given our room hours before the check in time. We were also thrilled with the many treats of chocolates, biscuits and wine left in our room. The spa was great with the option of booking for couples. Was a lovely hotel to make our Rome stay very special.

Great service, good food, clean and polite stadf

Really lovely hotel, nice location too near Spanish steps. Really clean and they have turndown service which is great. The staff are incredibly nice and friendly. I’d absolutely recommend

Good sized room, large bed, separate bath and shower (Room 105), very clean and everything you need. Staff were kind and professional too.

The hotel presents itself as a 5-star property, and while some aspects initially seem promising, the overall experience does not meet that standard. One particularly disappointing issue was breakfast. Despite breakfast being included in the rate, we were charged extra for basic items such as eggs, which is highly unusual and unacceptable for a hotel claiming 5-star service. This was not clearly explained in advance and felt misleading. Combined with inconsistent service and a general lack of attention to detail, the experience ultimately felt closer to a 3-star hotel. With clearer communication and better service standards, this property could significantly improve.

All night The gym door is not open, and not open at 7am, 10 pm or midnight the gym door is closed again, they announce in the lobby that the sauna is supposedly free, but if you don't order a paid massage, the sauna and pool are not allowed, or if you order a paid massage, they say that one family is using a private sauna, you can't enter, and for 7 days in a row we couldn't use the sauna and pool.

Overall poor experience given: (i) a unhelpful and rude front desk staff; and (ii) old and in need of renovation furniture and building interior.