Staff and river pool was excellent! Room was not clean the mirror had a prior message from a guest and there was a used wash cloth in my tub. Found an old package of NyQuil on the floor under the bed. Sheets had old stains. The walkway needed to be swept and there was stuff in the gutters on top of door. The amenities are excellent but the rooms are in desperate need of upkeep and upgrading. The bed felt like sleeping on a brick.

Multiple options for meals. View of golf course from patio was exceptional. Access to everything was walkable or a short cart ride, provided by the resort. Shuttles to Busch Gardens and Water Country to keep your personal vehicle on the property.

Everything was amazing you truly can’t ask for more. The only time we left the resort was to do some shopping. Otherwise it has everything you need and whatever you don’t you can DoorDash very easily. Very family friendly, kind and helpful staff, amazing amenities from boat/bike rentals to 3 different pools and golf cart rides to wherever you need to go. Anything you need you can just simply text them. We will be going again, I have nothing negative to say at all.

The rooms are clean and nice, but you can hear everything from rooms next door. The lazy river is too full of kids to enjoy, but the pool at the fitness center was nice. The fitness center was excellent and a real perk. The bike rentals were super easy and convenient. We would definitely return.

Clean easy fun, great service

We were a bit disappointed with our stay. The hotel is very expensive. The phones weren’t working. No room service. No automatic room cleaning. Cleaning staff knocked on our door four times on day of check out. No one thing was super problematic, but the experience did not match the price.

Not as good as it used to be. Stayed here many times over the years and always been top notch, but this time the attention to details like bodywash in the room and spa empty, new coffee makers and coffee in condo terrible, marina restaurant closed Mon and Tues during our stay, noisy spa rooms during treatments just made the overall experience dissappointing. Beautiful property and young staff pleasant. Management needs a tune-up.

We had a lovely meal at the Eagle Golf course dining room. Food was very good and outdoor atmosphere was beautiful. The morning Mill breakfast spot was a truly horrible experience. The staff was rude, obnoxious, indifferent. Waited way too long for a cold burnt breakfast sandwich that was inedible. Just to get drinks was an ordeal. Whenever we inquired about our food (three times) we were told they were only two people. We watched groups of people come and go with their food and our was nowhere to be seen. Our group was small.. three coffees and three simple breakfast sandwiches. When sandwiches arrived, one was burnt and cold, another cold and third was forgotten. What a way to ruin the start of a vacation day.

Awesome view

Property is beautiful. The River Pool is Great..slushies are delicious (mix Mango and Passion Fruit), my husband enjoyed his drinks, and the Lazy River was relaxing!! The room was a little dated but decent. We enjoyed our stay. The staff was super attentive!!

Desperately trying to be a 5 star resort. Customer service is lacking at the restaurants and pools. Lifeguards are not at all paying attention. Trash in our condo from previous tenant. Did love being able to text front desk with questions.

The property is quite dated. The pictures don’t really show how it looks today. There were broken and cracked things in the bathroom. Mirror was cracked and missing a piece in the corner. Around the tub there was a piece missing and a few other things. It also wasn’t the cleanest. Quite a few stains on the carpet and dusty under the bed.

The front desk staff were very friendly and helpful, especially Jennifer. She was so accommodating and kind! We stayed in building 4. The room was amazing! Very comfortable and clean. Thank you all for a wonderful weekend getaway!

Nice property. Very friendly staff. Room is comfortable. Nice area along the James River.

Great. Slightly dated but great people and location. Fitness center and golf are tremendous.

Beautiful grounds, gym and pools amazing. The Mill has perfect sandwiches for both breakfast and lunch. Coffee was overpriced though. Disappointed that there were no food options at the Gym pool as mentioned in website and the marina restaurant wasn’t open till later in the week. Overall great place!

Lots of really nice facilities and activities all readily available to guests. Accomodations were spacious and nice (but bring your own coffee pot - weird krueger-type knock-off that doesn't fit a cup under drip space). Restaurants are decent. Grounds are absolutely beautiful. We had a wonderful, relaxing time!

This resort looks good on the website but it’s a lot of overpriced accommodations and a lot of walking to get to anywhere. There is no access to the pools without walking up hills and no where to park. I’ve stayed at several resorts in Williamsburg that are so much better for the price. I won’t go again

Great vacation for family or couple

While the resort was not a horrible stay, it definitely could use some updating in the rooms. Housekeeping needed a 24-hour heads up for cleaning. The grounds were lovely, the pool was nice, the weight room was excellent, and the marina was gorgeous. If you're looking for a room to just sleep in, then that's probably an okay thing. However, if you're looking for a nicer hotel, stay skip this one