Overall Ratings & Reviews Residence Inn by Marriott Addison

A bit dated.

Staff and property was perfect

The property and surrounding area is so cute! Very easy walk to lots of dining and shopping. Staff was great, room was fine. Continental breakfast is delivered right to your door. We would definitely stay here again when in the area.

Shanelle at the front desk was GREAT!

Staff was very excellent as well as nice

The staff was just amazing

We loved it.

Although we stayed for 1 night, Marriott was a great choice. The staff, location, breakfast and environment was great. Highly recommended.

All was good but I was unaware of the hotel daily parking fee. The hotel never asked if I had a car or took my license plate information. They just assumed and then charged me. This was very frustrating to find out after I checked out of the hotel.

Great employee at front desk. She needs a raise.

Room was spacious and clean

I’m not one to typically complain, but the front desk ladies are absolutely rude. It wasn’t me or any issue I had; I watched them be short with two other in person guests and two on the phone. The hallway smelled of weed. The windows were unlocked when we arrived. Room was very dark. Location was good. Lots of restaurants and activities around. Would not recommend and will not stay again.

When we arrived to check in, the receptionist was speaking with another guest about how she couldn’t help him with the TV and there was no one available to help either. We checked in, went to building B and the outside trash cans were overflowing. There was an absolutely rancid smell all the way in the hallway to the room. The room had a giant hole in the wall behind the door. We left and tried to check out but the receptionist wasn’t there.

Quiet and comfortable.

The Residence Inn Addison, TX Quorum Dr. Is our go to choice. We will only ever come back here. Staff is friendly and helpful. Huge shout out to Jay-Jay, Truveda, Tammie, and Nicole for being awesome hosts. They are happy to help with any issues that may arise from running out of toilet paper at 1am to professionally handling situations involving unruly and rude guest to make your stay better. Whether we need a room for a night or a room for a month this is the place to be with lots of walking distance restaurants and entertainment.

Super friendly staff. Great location

was very nice and clean and the staff very friendly

The hotel staff was amazing JayJay was very helpful, understanding, friendly and respectful. Our plane got in late I called to make sure they didn’t cancel our room. He was friendly and helpful telling us what was open and around. I will book a room here again on my next trip.

The staff member Truventia seemed irritated we used Expedia. Also seemed like we were getting on her nerves because we had a pet. Offer to give us a room that was cheaper when the price we paid was more, (for 2 rooms and wanted them near each other)she said we wouldn’t be given the difference because we used a third party. We did get two room but I think people should be greeted with a better attitude and wanting or appear to want to help. (As all the other staff member were wonderful.)I’ve never had issues using Expedia. They have always been helpful.

The trash receptacle (near B side entrance) was overflowing when I arrived and after check out! The doors and frames could use a good cleaning! Front desk host was the highlight of the stay…greeted you with a warm welcome