Overall Ratings & Reviews Hampton Inn and Suites San Juan

Convenient for the airport

n/a

In our stay at the hotel, the housekeeping cleaning staff only cleaned our room once in our 6 day stay. After the first day, I asked if anybody was going to clean the room and they said that they did it every other day. They also only gave us clean towels twice and once I had to ask for them. After you nickel and dime me for a resort fees and after all said and done after paying over $1278 through Expedia to stay here, this hotel charged me an additional $328 in resort fee parking fees, and municipal taxes. I could’ve stayed at a real resort, which would’ve cleaned my room and gave me new towels every day. Shame on me thinking that Hampton Inn what’s going to be a wonderful stay as the rating (9.0) on Expedia told me. The pool wasn’t cleaned daily either, my family wouldn’t even go in it. I can see my feet better in the ocean than in the pool. Never enough towels in the pool area. Resort fee! Fake news people. Terribly disappointed!!!!!

Definitely was a great time with the family The hospitality was very good. Room was clean and can only speak for the one I stayed in. House keeper was on point with the towels. Hotel had shower gel, shampoo, and conditioner mounted on the wall of the shower so that was good. Pool area was not that big but not to small. It was decent and clean. They have a grill area with a swimming up bar and the people serving drinks and food are very nice and respectful. Food is amazing. The servers (Joel) made up great drinks and also Jennifer. The hotel is in a great area where all the good food and Bars are a walking distance so you don’t have to drink and drive. Beach is a 5 minute walk and the hotel will provide you with voucher for beach chairs and umbrella and it’s giving to you once a day. Highly recommended.

Wish they changed up the happy hour snacks a little bit more often. Otherwise everything went really well! Thank you.

The property is so loud and noisy. People are making a lot of noise and rooms are not sound proof so you can hear all the shouting outside the room.

We really had good time with kids and it is very convenient to travel. Very close to airport and beach.

This was an incredible place to stay. It is a smaller hotel that makes it feel cozy and right at home. The staff is amazing and welcoming. Amenities are clean, the pool/hot tub and bar area is a great place to play at (especially between 5-7 for happy hour). Breakfast is delicious and included from 6-10. Will definitely be coming back!

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Wonderful experience at this family friendly hotel. It had a great pool, pool bar and close to the beach. The staff was excellent and the room was clean amd comfortable. I would highly recommend this hotel.

Good free breakfast and happy hour everyday. The location is near the beach and tons of restaurants

You get breakfast and Happy hour

Excelentes staff.very friendly and helpful.

Loved the hotel and the perks to the beach the food was amazing at the restaurant at the pool the staff was amazing and so nice and so close to the beach . Will stay again

Tje staff were great, friendly and polite.

Great place

Comfortable, easy checkin

Check in was quick and easy, the front desk staff was accommodating. The houseman quickly brought up the rollaway bed which made plenty of sleeping space. The room had a weird smell (wet/moist) possibly due to the air being off in a humid climate, went away after a day of running the air. Amenities in the bathroom were good. The hotel offers a happy hour from 5-7, very nice. Nice pool with a swim up bar and food options, the food was good, mixed drink was not. Hot tub was wonderful, plenty of seating. The location of the hotel is close to plenty of places to eat (sit down or grab n go). The beach is a couple of blocks over, easy walk (5 minutes). Oh, there is daily hot breakfast (good options). 8 minutes from the airport. This hotel is a great option for family/friends/couples. I would stay again!

The beddihng felt dirtihng comforter wasn't the cleanest

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