Here we go..The property conditions was excellent and the Hotel or resort staff was outstandind,great with me and my family as well. But unfortunely i can say the same for the food serving in the main restaurant they need to get or pay more attention cause for me working in the food and beverage industry for some many years the food that I tried was no good,everything else was really good.

The location is beautiful!!! You just need a nice little coffee shop cafe

Our shower had to be tweaked to work properly, the phones didn't work, the toilet got clogged, the AC wasn't cold enough, we didn't have hot water, just warm, in the am shower. The rooms definitely need a good face lift. They look and feel old.

Everything was good other than no hot water for showers and oven broken

Excellent service

Nice place everyone was really friendly

We stayed at the Villas and boy was the view beautiful. I'll be honest the villas itself are outdated but wasn't a bummer for us. It was great for my lil family. We asked for a floor mattress for my son to sleep in because the bed in the "master" room is only a full size, and they brought it with no hesitations. Full kitchen and 2 different balconies. Super friendly and very helpful staff.

Bien situé, très belle vue. Chambre standard. Nourriture du buffet bien mais sans plus.

Thanks to Expedia for helping us keep our reservation after our flight was delayed and cancelled

Door for balcony didn’t work Bathroom didn’t flush properly Other than that the staff was very helpful

Amazing location, hotel is very nice and quiet

We stayed in a very simple villa room with a double bed and pullout couch. The resort is very helpful in getting you picked up from way up on the hill with their truck pick ups that run every 15 minutes. The resort also provides transportation directly to the beach. The beach was very nice and secluded, with several restaurants to choose from. Only drawback. Might be that the pick ups don’t run exactly on time, and we chose to walk up and down the resort a few times.

This property was beautiful! Sunset was unforgettable. The shuttle was easy to the beach. The dance class at night was fun. We stayed only 2 nights but would come back.

Pictures are not representative of current conditions. Walls are paper thin, property is quite dated and could use an update.

We arrived at 2:00PM and were told the room was not ready. We had to wait 4 hours, until 6:00PM until we were given a room key. Upon arriving in the room, which was dated, and showed obvious wear and tear, we attempted to take showers. The room had no hot water. Towel hanger was broken off the wall, overall old and worn. We asked to be moved to a different room, and the next day we did. The second room had a major electrical issue. No electricity the entire night. No Air Conditioning. Absolutely unacceptable, could not even open a window due to bugs and heat. The following day, we called to have the electricity fixed. Then the Air conditioner was still broken. A technician was sent to the room, and came up without a single tool. He did absolutely nothing to resolve the issue and seemed confused. We were stranded in a room with no working A/C for the next 3 nights.

The Customer Service was excellent. From staff Maria from house keeping to Fred the front desk and how the best bartender Melvin. Forsure would come back to this properly for this great price.

Gorgeous pools and stunning sunsets! What more do you need?!

El personal es muy atento y amable, en especial Leisy Corea Briseño!

Un lugar en franca desmejoría.... Primero la reservación con hoteles.com nunca indicó si incluía la pensión alimenticia Y antes siempre la incluía por default... Así que nomás de entrada la primer falla.. en segundo lugar la piscina principal cerrada en mantenimiento Y nunca informaron y dijeron nada ni hicieron ninguna variación en el precio.. tercero permiten entrar un montón de gente con pase del día que lo que hace es saturar la pequeña piscina en uso el estacionamiento los servicios la comida etc... La atención en el restaurante muy deficiente en ciertos turnos... Con excepción de Tamara que es sumamente servicial.. en conclusión después de muchos años de visitar este lugar la experiencia esta vez ha sido pésima

This hotel has an extraordinary views of Bahia Hermosa and the staff was very grateful as soon as I arrived they where able to get me accommodated to my room as soon as possible very friendly and comfy rooms