Overall Ratings & Reviews Hyatt Regency Rochester

No hot water, definitely not a 4 star. Asked for the room to be cleaned and it was not. Terrible hotel and unfortunately not many options around.

When we got there they said they had no idea how we were able to book the room because they had no room available but they offered us vouchers if we would wait for them to prepare the room the shower leaked all over the floor there was two towels in the room no bedsheets for the pullout bed asked numerous times if we were gonna get the vouchers for food they said they would have towels sent to the room and send the vouchers for food they never sent anything and completely disregarded us at all cost and they also came knocking on our door at 9:30 in the morning asking us when we were leaving so they could clean the room the person who promised us a voucher her name was Victoria she did the bare minimum said words that seemed offering but never followed through with one thing besides the parking validation that she gave me with one room key I would never stay at this hotel again save your money don’t waste your time also I stayed in a VIP skyline so for 500 a night you would think this would not be the case I literally cannot wait to get off that property and never talk to a person there again

front desk was very nice

The bar staff was very attendant. Our room had a few issues: no daily room service, had to ask. Supposed to be cleaned every third day but was not. Tiny, tiny soap!! Parking pass did not work first time but did later.

Great hotel

The floors were dirty. The room entryway is dark. The shower has no light, so it’s dark. The soap holder in the shower is janky, so the shampoo/conditioner bottles fall off. The general feel was that our room was dirty, janky, and not in good repair. Staff was all right. Front end lobby person made it feel like it was a huge ordeal to print out a parking ticket pass.

Nice overall property. Rooms are very nice. Lobbyist ok. Area around hotel is ok but can be a little sketchy at night.

Had a great time at my overnight stay 11th Floor water view was perfect choice.The restaurant on the lobby was by far the best during my stay. Cheryl was grate and welcoming , loved her margaritas, so was the DJ at the bar lol . Chris the GM was also very hospitable.Our experience was great loved that I was able to have a morning swim. I will definitely go back again Franny ….

This property is conveniently located and has a spacious parking garage on site. When we arrived to check in, however, the front desk staff was not helpful. She was not able to check on availability, not able to offer information about rates, and not able to reserve us a room. Instead, we were told to "use an online reservation" app. (Luckily, I have Expedia.) While we waited for the reservation to go through, she resumed her scrolling on her phone. I'd also like to mention that though the room could accommodate four guests, it had 3 bath towels, 2 hand towels, and 1 washcloth. When we inquired about that, the front desk staff told us the management had out-sourced laundry services, and that is what we get. Though my previous stays here were pleasant, this time I was disappointed, especially since I was taking family on this trip.

My flight was cancelled and I never made it to New York to have the opportunity to stay at the hotel and they refused to refund my payment for a stay I never took due to delayed then canceled flight

Had issues with shower in the first room and got assigned new room. However had toilet issues. And beds were not comfortable.

Ok

They are just wonderful..had a fantastic time. Hotel staff was top notch!!!

Loved the stay and staff but I would suggest better lighting in rooms when you walk into the door in front of mirror not enough lighting to utilize the mirror.

Very reasonable place to stay. Good value

Avoid this hotel! Bad cleanings,terrible service. 4 guests only serve 2 towels. Next day requested extras from afternoon till 11:30PM – none arrived. Mini shampoo bottles obviously not enough for families with long hair, next-day refill requests ignored forever。Friends’ room had same issues. Pool was cold, hot tub closed, zero towels despite calling twice, nothing comes before we leave . Also the bathroom sink faucet is very weak and shower presses is poor. Never again.

Staying at the hotel was despicable NOTHING WAS CLEAN the lobby bathrooms were soapless and dirty upon checking in..after going into our room provided to wind down after long travel and shower after uncomfortably due to the crack that was unsatisfying the shower had a large crack with a patch job on it that wore down that the crack reopened and flooded the wall behind the door and suite floor midway to the bed including the carpet outside of our suit only to call the front desk for help maintenance came to clean it up and to my surprise not with a mop of clean water but with a PILLOWCASE! never to show up again total health concern! we don't think we will be back at all because this is inappropriate paying over $1000 for a stay that was intended solely for engagement purposes is outrageous and unacceptable would you stay at a place with your family in these disappointing conditions, our complaint was brushed off we felt brushed off. Completely UNACCEPTABLE!

Overall, nice hotel with everything needed onsite. Downside, have to pay for parking (hotels need to have free parking), elevator dings loudly all night and hotel room doors, not sound or light proof.

The room was smaller than I had expected and just a stale blank room. I paid extra for a higher floor, we were placed on 17th. I had called ahead and requested a room above the 20th. Apparently none were available but the hotel wasn’t very busy. Not a soul in the lounge. The hot tub was covered and off, another disappointment. For $280 a night I had expected something a bit more luxe as I have gotten in the past. Wouldn’t recommend.

The room cleanliness was not up to par especially the shower. The bed didn’t have a fitted sheet, just a flat sheet that didn’t fit well and kept coming off, kind of odd especially for the price per night