The room was large but it needs to be renovated, it is showing its age. It was nice to have a balcony but the chairs, table and floors were dirty. The breakfast was nice it had a good selection. We took advantage of the Happy Hour and prices and selection were good. The Lobby is lovely. The staff at the front desk and bar were very nice and accommodating. The location is great right in the historical center. The major issue was getting to the hotel. Uber drivers are not sure where to drop you off and cannot enter the historic center because of the hydraulic bollard in the middle of the street. We had to walk about 1 mile uphill with our luggage, not an easy task and if you have any kind of disability it is an impossible task. Also due that impasse they cannot pick you up in front of the hotel either. All in all, we were pleased with our stay but due to these issues we would never stay there again.

Positive: Fantastic location. Good buffet breakfast. Beautiful view.Well equipped fitness room. Easy check in. Neg: Balcony was unsafe due to a low LOW railing and not suitable for children. There is a long drop! Sewage smell present in the bathroom. Deoderizer was pumped into the bar and dining room, so was difficult to enjoy that area. At check in I was told several times the reception staff 'had a friend' that could give us a tour (so many people approach on the street approach for the same reason!).

Breakfast was lovely and the staff very welcoming and helpful. The room size was large and comfortably appointed and the location is wonderful However in the room, the laminate flooring strips were badly chipped, ceilings were peeling, a large slab of heavy glass was only caulked in place along the side of the very long washstand and it was slipping at one end - if it ever fell, it would slice your foot badly (or in half). It seems the hotel is in need of some serious care. A special note for parents of small children - the balcony railing on the 3rd floor room was dangerously low - the height of a patio chair arm...I'm a small adult and could not get close to the edge without a fear if tripping/falling over and I would never let a child out there. Apparently some rooms have higher railings.

Perfect location. Spacious room for a family of 4. Very happy with our stay there.

i have to say that all the front staff members were superb!! everyone is very pleasant, helpful, polite, EXTREMEMLY PROFESSIONAL. I travel quite a bit and will say hands down that the front desk people here are a class act! on a different note, the location is very convenient. it's right in the city center. you can walk to the Regelaria and National Palace. you will have to uber to the Moorish Castle and Pena, though.

It was a very clean room! The location was great! The center of Sintra was just seconds away. The restaurant had great food and drinks.

Very friendly and helpful staff. Rooms were very clean.

I loved everything about it! I liked that they gave you water bottles whenever you wanted them and had a little kitchen with coffee and tea. Staff very friendly

Good stay

Friendly reception and very knowledgable and kind bartender. Diago was exceptional. Our room was perfect. Nice bathroom. Good breakfast.

Friendly and helpful staff, from the front seat to the bar! Great location to get everywhere in Sintra

All in general was good

Staff friendly and room big and very clean. Bar lovely and relaxing

Great location! Clean room. Parking confusing but once you figure it out, it’s all good.

Good

Overall we loved the hotel. The staff was very courteous and friendly. The rooms were very clean and they have a great view. One criticism ... the restaurant needs a new cook. The food was mediocre. When asked to recook a steak that was served raw the restaurant staff took over 40 minutes to redo the order. And even then the steak was brought back just as raw as before. Disappointing.

Excellent hotel

Great location in the Sintra center. Breakfast was a highlight with beautiful views of the mountainside. Very helpful and friendly staff as well.

Center location, clean room and nice breakfast, friendly staffs, good view…

Great little spot to visit for a short time. The staff were great. Joao our server at the resteraunt was wonderful. The location is perfect to walk around from all in all great.