The only bad thing was that the air conditioner is available only in the summer. We opened the window but lots of noise from the street

First the positives: Decent sized room; clean; good natural lighting. Comfortable beds. Bathroom; good size; clean; toiletries provided. No internal noise. Effective blackout curtains. The negatives: Very noisy outside – this is a route for 4/5 bus services and buses go past every few minutes. The windows are double glazed but don’t stop the noise completely. Impossible to keep the windows open for long, especially as there is a local hangout for youths 20m away. The a/c wasn’t very effective but then it seemed to give up completely. When I went down to report this, the duty manager explained that they had just switched the system over from summer (cooling mode) to winter (heating mode) so nothing could be done. As our room was in full sun all afternoon, by the time we got back in the room was sweltering. Opening the window would have just let more hot air in (not to mention the noise). The manager did ask if a fan would help. Unfortunately, it was just a portable fan heater that was ineffective. So the last 3 days were very uncomfortable from early afternoon onwards. Finally, we ere told that they only provided complimentary tea/coffee on the first day. They did however say they would try to provide occasional top-ups. I have never encountered such a policy in any hotel I have ever stayed in. All in all, this is not a hotel I would recommend for anything or for anything other than an overnight stop.

Pros: conveniently close to historic area and good variety of restaurants. Cons: the room at the top of the building, there was no air conditioner and no fan, and the temperature was over 40°C / 100°F+. I went downstairs and explained this problem to the manager and he said he could not turn on the air conditioner due to a royal decree. They told us that we could go out and return at night and open the window: we did and the noise was unbearable. We could not sleep well, and they did not attempt to move us toa cooler floor.

Buena localizacion cerca de todo

Clean and comfortable. Good breakfast buffett but Mgmt watching volume of food we consumed and even called our attention loud publicly. This is unacceptable. Will not return.

Convenience

Friendly staff! Close to everything.

Room was clean but no body wash or shamppo available in the room, even when we reported it, the service was not provided. No air conditioner in the room due to the season

Hector at the front desk always went out of his way to be helpful eg. calling a cab, helping us book train tickets etc. He greeted all clients with a warm smile and his English was excellent. His restaurant suggestions also were much appreciated.

Stayed there 3 nights and it was ok. The only issues I had was the hotels parking. You have to take an elevator up and down and the elevator and the parking area was very tight with little room to maneuver

conveniently located. liked that it had a fridge. friendly staff

OK

The restaurant was not open but the hotel was lively, the receptionist upgraded us as wed had an awful journey, he was so friendly. Breakfast was great.

At the art of Zaragoza this hotel reside a very noisy neiguberhood, my room window was fasing another building windows in a way that I couldn't open the curtun to let some light in. The wall are paper thin and you can hear every movement in the neerby room. One elevator didn't work and there is no parking if your car weighs more than 2000 kilos. the street was full of drunk people and the police are frequently visiting the area. the hotel staff was very good and kind, with good english and ready to assist with any problem.

Was awesome experience in our journey from Canada to Spain Visiting wonderful plalace aljafaya Amazing 1492 castle Hope coming back again Shahla and Jabbar from Edmonton Canada May2024

I booked a room for Tuesday night to break up a 1700km drive. My car broke down and I tried contacting the hotel to ask if they could change my booking to the following night as my car was being repaired. The phones did not work/no one answered me or Hotels.com when they tried on my behalf. Hotels.com sent them an urgent request which was ignored. I ended up having to sleep in the boot of my car. The courtesy of a reply I would have thought the minimum. I will never use this hotel group again

I was very impressed by the assistance and helpfulness given by Juanjo.

Property is alright, area is a bad neighborhood. Parking is very expensive we got charged almost half a night's stay just to park our car.

Very friendly and helpful staff. Central location, and an easy elevator-parking. We felt extremely comfortable.

Location was excellent, ideal for all the sights and restaurants in the old city. The parking was tricky - our car just fitted into their lift. Would not accommodate a large 4×4.