Restaurant service was great, especially Marlene is excellent professional.

It will be nice to have a kettle in the room. Running across the property to get a cup of hot water it ridiculous The staff was very nice

This hotel is top notch! The service goes beyond expectations and the staff was very eager to help. Who ever does stay here, you must know that it is away from any stores or restaurants. The hotel has a small gift shop and the food was excellent.

First off let me say this place is nestled in nature on a beautiful lake. The place designed perfectly to feel nature. If you are looking for a quiet get away, this place will not disappoint. The staff is gracious and you arrive to a nice cool drink and a beautiful entrance. The jacuzzi was not working when we arrived, but the pool area feels like Paradise and the jacuzzi is small above ground, not so great. The rooms have balcony with amazing lake views good AC, beds are comfortable and nice. The rooms are a bit dated, but very clean and cared for. You need to rent a car to go to the local towns, Flores (40 min) and to get tipical food, not only is it cheaper but delicious. For Tikal you can drive and see it on your own for the day. The only reason to need a guide is if you are going for the sunrise tour (MUST HAVE) Which you can coordinate with the hotel concierge. Other wise 45 min drive and only 150Q= $21usd approx for the regular day pass. Parking at the hotel is abundant and free. The rest of the tours I booked myself and left from Flores. Much cheaper. All in all an amazing trip and beautiful stay at this hotel.

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Everything wad amazing except fir the internet access in the rooms. The views are amaxing...the staff exceptional...Mariano at the beach front area was wonderful and so informative. Miguel at reception was very kind. Everyone at the restaurant was friendly and kind. Loved that you have a car to drive the elderly to the beach area...great place to stay...

The best

Having a lake with beach access was amazing. The sauna and pool was wonderful. The restaurant was pretty unremarkable. It was nice that breakfast was included but some of the items on the breakfast buffet was at room temperature. WIFI is super spotty in the rooms.

Great stay. Rooms were comfortable and the activities at the hotel are very cool. The rooms probably need a facelift. I've been coming for many years and they still look the same

Clean and easy to get to park staff super friendly

La amabilidad del staff es

Great property, swimmable lake

It was all amazing and beautiful.

The property was wonderful. Lots of great included amenities. Pool, beach area with dock, chairs, hammocks, mini soccer field and kayaks. The service was great and the workers were all very helpful and friendly. The food was delicious. The rooms were comfortable and everything was very relaxing and peaceful. Would definitely book here again.

Très beau et luxuriant

The room was very clean and the staff was sooooooo friendly.

The hotel sits in the jungle, it is beautiful. We saw plenty of wildlife including woodpeckers and spider monkeys in the hotel grounds. The sauna and beach area are stunning. The rooms are clean but you can hear noise from your neighbours if you’re unlucky enough to have noisy neighbours. The one downside is the overpriced restaurant. The food is double the price of other restaurants in town.

Very well kept rooms , great staff

I was very happy with this hotel from the first step in the door. It looked like I was heading into the jungle, then they told me that they have a private beach which after checking out is awesome. It would make me want to check in here again when I come back to Tikal. The staff was very friendly and helpful. Highly recommend this hotel for your stay in Flores, Guatemala.

Great location on lake with outdoor activities but completely limited with any other offerings except the outrageously priced restaurant. No options for a cheap snack or drink. Lack of wifi accompanied with 3G network led to hours stuck in lobby trying to make and confirm travel plans and payments.