Not enough light at the room, no hot water, no coffee pot at the room

They did not have the type of room I booked available. And person at front desk did not care to make it right for me.

Great customer service but hotel is under renovation and I didn’t like it because looks like a ghost hotel. If I knew I would’ve stay . But everybody was nice and helpful. I got a breakfast for me and my family and was great 👍 thanks .

Spotless room and easy check in. They had a beautiful pool but it was too cold the day we stood to even get in. They also have a restaurant onsite, we didn’t get a chance to eat there but the food looked good.

Clean of room & staff

The hotel is currently under construction in the main lobby so that is something that should be disclosed. The front desk was helpful and accommodating after we needed to change from the original room to something quieter.

Muy agusto

Room was ok, the hotel is in construction only one elevator working, it looks like construction zone

1: El hotel está en remodelación 2: llegamos al chek in y nos dijeron que no había cuartos disponibles que tenían unos pero estaban sucios 3: cancelaron mi reservación y nadie quiere decirme que pasa con el diner de la reserva estoy llamando a varios lugares donde me dijeron que lo hiciera y no han podido ayudarme que debo de hacer?

The staff was very helpful

TE room was ok no coffe maker no extras to simple price ok, checkin ok, horrible 3 floors close lots a noise is under construcction they need to mention thta before confirm reservation. pool super cold water restaurant omg poor old man back and foward to rooms and around people inn the restaurant we waiting until he came back horrible sevice

No frigobar and that hot water gets long to get hot

Good

Leak on toilet, staff refuses to change our room, because was full the hotel, friends come to same hotel without reservation and have several rooms, personal show up until 1 am to fix the toilet

Since our arrival nobody explain where the restaurant, Pool or elevator were located. Not even a welcome word. They are remodeling the hotel and there is no sign tell you about it or apologizing for any inconvenience. The room has no phone , no site lamps or any reading light, the toilet seat was loose and never fixed. There was no hot water Sunday night. There is none mini bar and no coffee maker available. One night the room key didn’t work . We can’t believe this is an executive hotel and part of Camino Real /Quinta Real standards.

No heat in room. Outside temps in the 40’s. Lots of construction going on and was not notified of this. I have a reservation next Monday on a non refundable offer. I will not be staying there

The linens were stain but the stuff was really nice i know they Are remodeling i hope next time its better

We booked a deluxe superior room for our stay and when we arrived we got downgraded to a regular room due to conduction yet we did not receive a refund for the difference or were offered anything to make up for the inconvenience.

Front desk promised a refrigerator would be sent to my room but it was not. I was told it’s a higher charge to have a room with refrigerator for my medication, so I said I would pay the extra amount of money. But $20 more for the same style room with a refrigerator is ridiculous. The hotel was not sold out and I’ve been there several times. I was on the 1st floor and the noise from the hotel renovation was very loud for more than an hour. I couldn’t rest at all. And my window view was awful because the roof design obscured the view of the city. Again, I was not permitted to change rooms.

Great place to stay every time!