Overall Ratings & Reviews Extended Stay America Select Suites Chicago Naperville West

Easy to make a trip to Chicago

Great all around staff no problems

GreAt

Fun

Amazing

Great place

The rooms are designed to have mini kitchens so that house keeping is essential. However, …. I would recommend to clean the room more carefully and thoroughly everyday.

Liked that it is quiet and close to a lot of things such as gas, food and things to do in the area, I did have problems with my tv and was told it would get fixed but nothing was done to fix the tv, so service could have gone better this trip but other times I’ve stayed no problems at all.

Loved the front desk employee that checked me in. She’s amazing!

Friendly staff really clean rooms

Great staff

Love the staff. Always makes sure everything is good

Clean quiet respectful and organized

This Hotel was the most dirtiest place I've ever seen.

Blood on carpet. Room smelled electric sockets not working. Dog peed in elevator Not reliable or safe environment

Staff member

Check in was easy, Rosalind did a great job get me checked in. However, I asked for a handicap access room and according to my reservation I got the last one, however upon arrival no accessible rooms. I took a room on second floor, toilet did flush during my room check, so I went back to desk and was given another room on second floor were again the toilet flushed but very slowly and still had urine stains from staff or past guest, sheets were very old and stained with hair from past guest. At this point, I was tired and just needed to rest. I went to Dollar store grabbed cleaners and wiped down everything and slept in chair.

I would not stay here. We found a back of syringes in the cupboard. When I said something to the person at the front desk they acted like it was nothing. Must be normal there.

Stayed here during visit for Thanksgiving. Staff was wonderful and the overall experience was very good.

Bad