Staff here are so friendly and service was great. Fabian took time to talk to us in the mornings, he was welcoming and kind. Mario at the Italian restaurant was funny and kind, and provided great service as well. Everyone did a great job, and work so hard. The accommodations are clean and the building is also clean throughout. We had a small issue with our room that came up mid way through our trip, but we were moved right away and there were no other problems. Thanks for a great stay.

The employees were amazingly friendly and helpful.

The staff was amazing! 10 out of 10! The room needs attention, specially the bathtub.

It was ok. I guess that I expected more from an all inclusive resort. But the bed was comfortable & the water pressure was great. I didn’t expect to have to pay for in room coffee or the bottles of water, not very “all inclusive”.

The room was terrible!!

With the elite package, food was amazing and plentiful. Easy to book Al a carte restaurants. Had some issues with one of the housekeepers, but it was rectified with one phone call. The other housekeeper was amazing. Resort is a bit rundown but clean.

Went with my family for a two day trip been here numerous times in the past this time around it was horrible service from Yolanda a supervisor. ac was not working in the room when I called to complain about it since it was 90 plus degrees outside she worded it “as I want a free day at the hotel. Customer service skills is completely awful. I want to begin with saying I paid for this reservation ahead of time so this comment deeply offended me. I was referred here because of the exceptional service but that definitely not the case. Yolanda is a horrible person and lacks social skills.

Yes

Always a great time when we stay here. Staff is always accommodating and excellent to deal with. They’ll go above and beyond to make sure your stay is amazing.

The staff stood out. They were amazing, starting with check in. We had a slight problem with our booking and Candy was very courteous with helping resolve the issue. She is definitely an asset to this resort.

Staff wonderful

We have been visiting El CID for years now and noticed the property has aged with time. I could hear remodeling crews working early morning but the process will take time and commitment to better its room value. We do thank the concierge VIP section for showing concern over our stay,

Really excellent service way beyond friendly customer service very helpful. Really recommended hundred percent can’t wait to come back.

No power for a day and no compensation. Did not honor our all inclusive stay and air conditioning is awful

Unhappy expected more

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Needs to improve entertainment at Lobby Bar And Get Same attention to everyone We been There on 08/11/25 from 8:30pm to 10:30pm And Waiter’s Never Offered a Drink 😡

All inclusive was awesome

The swimming pools and access to the ocean were fantastic. The quality and variety of restaurants included in the all inclusive made it an excellent experience.

Cid Castilla was very clean, staff was very attentive, rooms are a great size, AC and fan worked great! Plenty to do around. Only bad thing in order to get a chair at pool you must go down at 7am to get your towel and put on a chair like everyone does or else they are taken all day. Beach is super full every day, no room to lay and relax.