I have been requesting a refund from you for our unused third night at this hotel due to the bites I received while sleeping and the strong evidence of bedbugs in both beds in both of our 2 rooms. This was entirely unacceptable and I deserve a refund. Who would stay in such a hotel for another night?

We enjoyed our stay at Hotel Caribe and found it to be a very convenient location in Merida. We were only a short walk from Plaza Grande, with excellent access to the transit system, nearby museums, bakeries and restaurants, and markets. The hotel is well maintained, clean, and comfortable despite it being fairly old. We appreciated the free refill water jugs on each floor, the main level garden, the pool on the upper floor, and the rest spaces along the corridors (chairs and tables). Our room was clean and spacious, with a small but functional bathroom, good AC unit, and good wifi. We did unfortunately get a cockroach in our room, though it was dying (likely from pesticide) by the time we saw it. Our in-room safe worked well, and the mini-fridge was very useful. The front staff wasn't particularly friendly, but they were polite. We were able to get some beach towels for free as long as we returned them, which was greatly appreciated. We would definitely choose to stay at Hotel Caribe again considering the excellent location in central Merida, quiet and safe location, and reasonable amenities.

The room was very clean.

Room 51 is a room we love staying in you have always been very accommodating, thank you so much and it has always been clean and pleasant staying there. Your office people are very nice especially the lady who is from Belize and works the front desk and our wonderful room attendant who kept our room so comfortable and clean, her name is Marie and Anna. Thank you so much we will be coming back we have stayed with you several beautiful times. Gracias, Rosalinda y Bill Simpson (Pittsburgh USA)

Excelente hubicacion, habitaciones limpias .

The room was lovely, and the courtyard was quiet and peaceful. The staff was kind and accommodating, and the restaurant was very nice. A magical, calm oasis in the heart of busy downtown Merida.

Surpassed my expectations. I felt like I got a lot for my money. Great location, quiet but right in the heart of the Centro Historico. Will definitely stay here again.

Beautiful hotel & nice room. GREAT location! The views from the rooftop pool were stunning.

Old, run down, needs huge renovations but centrally located and convenient.

Lovely hotel on a beautiful square with great restaurants, coffee & chocolate shop all nearby!!

The hotel location is within walking distance of all you need. The staff were happy and helpful. We loved our spacious clean room.

Ok small bathroom but everything was fine.

Nice place to stay in Mérida. Great location in the centre of the city. Unique building with nice rooms.

Good

Caribe hotel is a wonderful budget hotel in the heart of Centro Mérida. The staff is friendly and helpful and the grounds are pretty. The pool is VERY clean! i recommend along for a room on an upper floor, much like every other place I've visited in a hot climate the bottom floor room smelled musty, they moved us to the 2nd floor and it was fine. The rooms are modest but a clean place to rest your head. Beds are firm but as someone who doesn't love firm beds i didn't find it too bad and had a great sleep. Our AC didn't work all that well, had we been staying longer I would have asked for another room or see if it could be serviced. One thing i didn't love is that there was no safe in the room. There was an old broken one but was useless as it didn't lock. We didn't eat there, but i saw others having breakfast and it looked tasty. One thing to note, if you're driving this is a tricky hotel to find.. It's tucked into the corner of a courtyard and hard to see the sign from the road. It's next to a starbucks and the Merida Mansion. You put on your 4 way blinkers in front of the Merida Mansion and run into hotel caribe for a parking pass and someone will help you to the parking lot a couple blocks away. You have to leave a 200 peso deposit but you get it back at the end of your stay when you hand the pass back. In conclusion, Id definitely stay again at this hotel. The location is excellent for centro, the price is great and staff friendly.

The room was clean and staff was always very attentive and friendly. The chef in the restaurant was amazing. I am a vegetarian and he made me special food just for me. The building it's very nice with history. I will recommend this lovely place.

Everything was great. Location is fantastic, the rest. food was good and reasonably priced, nice atrium atmosphere tho a little fridge in the room would have been good as it gets hot in that area!

Its a beautiful hotel. Centrally located. Rooms are spacious and they have AC.

Nice staff and great location - in the middle of town and all the shops but very private and quiet inside the hotel. Roof top pool is great too ❤️

We didn't have breakfast there.. room was fine and great location