All was great. Breakfast can be better. The food for restaurant and room service is not good

Excelente servicio al cliente en todo el hotel, habitaciones, restaurante, bar, el personal realmente se preocupa para que tenga una buena experiencia hotelera.

La atención del personal no está a la altura de un lugar tan hermoso y bien cuidado , es realmente increíble el poco amor que demuestran a su trabajo del resto todo bien

El staff fue muy amable y atento para resolver todos mis requerimientos, desde cambio de habitación por falla en el aire acondicionado, uso del business center, y coordinación de transporte.

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Very good

We used the spa facilities a lot. Breakfast was excellent

The cleanliness in the room was excellent. The staff was the best of our stay, both from the restaurant and the reception. Very good breakfast and a wide variety of food, for all tastes.

Excellent hotel with very polite staff

Booked a room for two but there was only one coffee pod and one small cup. No teas or sugar were available which is standard. The buffet breakfast was generous and provided dietary options. The dining room staff were excellent in servicing our needs.

Nice hotel.

The buffet food for breakfast which it was included with the stay was really good .

Everything is great here, location especially.

The hotel was Very Nice in all the aspects . 100% recomendable .

The breakfast menu was excellent, the staff attention was unique and personalized. We sense that the attendances really care for the customers and ready to any particular suggestions. I was in Bogotá for a dental procedure, and was a delicate situation; and all staff without exception were very attentive, and they cook to my needs in this particular situation. I can't name everyone but Vanessa , Juliana, Julian, Daniel, Andres, Luis, Carlos, all of them become like family. We appreciate the nice attention we got . Thank you . I rate this hotel 5 stars 🎖️🎖️🎖️🎖️🎖️

The staff were very friendly and kind. The food and overall service were excellent, clean and tidy facilities. My only complaints are with the level of noise heard inside the room and the room amenities that could be improved as well. Despite reserving the room for two people we were told only one cup of coffee/tea was allowed per room and there were no bathrobes available, something simple that can make the experience even better.

Bar Tender makes the best lattes. Excellent service. we really enjoyed our days in Bogota.

We enjoyed our stay at this hotel, service, food and hotel overall eas great.

Excellent choice

great service, great staff :)