Overall Ratings & Reviews Holiday Inn Express CRESTWOOD by IHG, an IHG Hotel

Room was ok. A bit run down but still ok. Elevators were not working but we were on the second floor. However if we were on the third or fourth that would have not been great. Our first room was not correct. We booked a king with sofa bed and we were originally given just a king bed. We had 2 adults and 2 kids. So changed rooms to 2 double beds. Our first room in the king we only had 1 towel. Then changed to the 2 beds and there were only 2 towels. However the cleaning person was very nice and got us more. The cleaning people did come super early. 8am on our second day the maid came in to clean. We were still sleeping and forgot to put out sign. That’s a bit early but they were super nice and came back later. Breakfast was a little disappointing. Had bisquits and gravy 3 of the 4 days and eggs each day. Had sausage links 2 days. There were bagels, toast, and oatmeal and some cereal. But over all it was ok, just enough for the start of the day. Overall it was ok. We like this hotel because it’s close to family and we have stayed before. For the money it’s ok but compared to others it’s worth it.

I was placed on a floor with kids and they were loud and running in the hallway. Fri y came up twice.

Clean and central to multiple fast food chains.

everything was good

All I can really say is the staff was amazing. Worked through an issue on my part and made it an incredible stay. Thank you very much for your assistance.

Convenient for my use

It was close to everything. The staff was very polite. The front desk staff greet me every time i passed the desk.

was run down, elevator broken some really bad areas around pool entrance.

Good location.

No issues of any type.

The Aus

Place was great breakfast was a plus and staff was really nice.

My stay here was great. Just what my sister and I needed. Very relaxing clean and smells good. Breakfast was great and we didn’t have to pay for parking and it was safe convenient parking. The staff is definitely top notch. Very polite and accommodating. Everyone was sooooo nice. Took away all my fears of staying in Chicago. Thank you so much.

Nice, clean, and convenient area considering necessities…. Becoming a bit worn in areas, although some updates in bathroom were nice.

We booked our trip through Hotels.com & paid for our room ahead of time. Upon arrival at the hotel, we were informed there was a $150 hold for incidentals the hotel needed to run on a card. We were not informed of this ahead of time, and had not made the necessary financial arrangements to be prepared for that. We were able to move some things around and make things work, but it was a very stressful and upsetting start to our trip. We also selected this hotel specifically because we wanted access to a pool. Upon arrival, we were informed the pool was closed for maintenance and would not be available for use. There was no notice on the website about that. The hotel itself was pretty average; no major amenities or extras. However, the bed was incredibly comfortable! And the staff was absolutely amazing. They were extremely apologetic about the lack of information and the pool being unavailable. They cut our incidental hold down to $75 for us, and they refunded us a night's stay for the pool inconvenience. They were incredibly understanding and supportive, which made the stay worthwhile.

I booked this location for the pool and the pool was dry as a bone. Pool has been out of order. Terrible!!! I had things to print out which I normally do at hotels and this hotel’s printer was not functioning. Also I asked house keeping for towels. She came to bring them, knocked on the door and just came right in with her key!!!

Very clean

The staff is polite and helpful. The gentleman at the front desk was very cordial and helpful while he was handling several tasks. More staff is needed.

Service and room were ok but ELEVATOR INPECTION WAS EXPIRED.

Upon arrival my room (with 2 queen beds) only supplied 1 drying towel and 2 face towels. No in room trash can only the mini one in the bathroom.