Overall Ratings & Reviews Embassy Suites by Hilton Raleigh Durham Research Triangle

Clean and friendly staff

Beautiful

Amazing stay at the property

Great experience

It was a great experience and we will definitely be back!

The hotel was great

We Had A great experience .

Nice

Loved the open concept of the hotel looking down to the lobby area. Breakfast was much better than what most hotels offer, real eggs, plenty of choices. The lounge/lobby area was a great place to cam out during down time. Staff was extremely nice and helpful.

Would stay here again

The buffet breakfast is great!!

Have stayed here several times for business. They are always very busy yet maintain a superior level of service.

all good

Fast, easy check in process. Room was clean, spacious, and had everything we needed. Beds were comfortable. Pool was clean and easy to access. Conveniently located near restaurants and airport.

We stayed for one night and enjoyed it. Friendly staff! Free afternoon drinks and free breakfast!

The room was amazing, but the bed could definitely been softer!

Cleaning staff should make sure remotes are in place and question maintenance when they knowest water dripping under the toilet tank. Your check in staff should tell customers cleaning is on demand and you need to register vehicle. When people are checking in we don't think to read all the signs you have on the desktop.

Liked having a suite. Difficult to control temperature in the room. Very busy with kids running around and yelling after 10 pm. Good breakfast. Coffee maker didn’t function properly. Lobby & bar very nice.

It was a great stay, enjoyed all aspects of the facility! The only issue I had was with the housekeeping staff. Asked to have our room cleaned on our second day there, was not cleaned. Had to get fresh towels from front desk. Requested again to have our room cleaned on third day, returned to uncleaned room after being gone all day. Complained to front desk again, they reassured us that they would have someone clean it ASAP, but we would have to leave our room for about 45 minutes-this was around 5:30 pm. Returned to our room about an hour later to find fresh towels on the floor outside the door and the room untouched! Really spoiled an otherwise great weekend. All staff at the hotel were wonderful, just the housekeeping staff was not what was expected at all-not one service the entire time we were there!

The room was excellent. We were very comfortable. The hotel is much nicer on the inside than it looks from the outside.