Lovely hotel. There were three of us and we were upgraded to a junior suite. Unfortunately, the suite was on the 5th floor and the elevator only goes to the 4th floor. There were many stairs to get between the two floors. At 25 euros, we thought the breakfast was overpriced.

Friendly and helpful staff

This is NOT a four star hotel. For the price it was outrageous. It is not walkable to the train station - we had to Uber there. The hotel is not grand. Entrance is in the basement and the elevator only goes up 4 floors and we were on the the fifth floor in another building from the main hotel. They cobbled two buildings together and the elevator was in the original building. So we had to take bags up two flights - one to get to the 4th floor of the other building and one to get up to 5th floor. They did help us take the bags up. Artwork was wonderful but that doesn't make it a 4 star hotel. Son slept on the pull out couch whose mattress was so thin that he was uncomfortable all night. Our bed was fine. Bathroom was nice with the toilet in a separate room and it had two sinks in the bathroom. Breakfast was excellent and in the elegant dining room - too bad our room was nothing like this. Buffet was complete with meats, cheese, fruits etc. The staff was very nice and helpful. Location was good to the cathedral and walking around Strasbourg's attraction. No complaints with location. But this is not a 4 star hotel although it looks like it from the outside.

Perfect location excellent breakfast buffet excellent maintenance

Excellent hotel. Courteous, helpful staff, hotel clean & well appointed. A fine stay. Highly recommend.

Beautiful, elegant room. Short distance to the city center. Helpful staff.

We had a great stay. The room was beautiful.

Charming. Great service and nice comfortable rooms.

Charming old European hotel. Close to activities and good dining options.

The front desk staff were wonderful. We arrived early and our room wasn't ready yet. Oumaima took our luggage and suggested some reataurants and sights to see while we waited. When we returned a little later we were told we had been upgraded (apparently because it is a VIP access hotel). Our room was great, on the top floor in the corner overlooking the canal and St. Paul Church. The room was great and made our stay super enjoyable. The location is ideal, on the edge of old town and walking distance to Le Orangerie Park. There is a tram stop 2 minutes from the hotel, but we walked everywhere. Everyone we met in the staff were friendly and helpful. The room was clean and had a desk, minibar, working A/C, two chairs, and an instant coffee bar We couldn't have been more pleased and will stay here again.

Great location. General decor of the hotel is 'tired' but the room itself was large, well-appointed and comfortable. Didn't have dinner there. Parked outside the hotel in a public area, which was acceptable. Hotel car park too small for my vehicle.

I have stayed at this hotel 3 times in the past four months. The hotel is a gem! The staff are the best!

Great hotel, close to where we wanted to be..

Nice suite and nice people at the reception. Breakfast could be really ameliorated considering the high price required (25€).

Excellent. The staff is Great!

The location was excellent, with the added convenience of being within walking distance to great restaurants. The staff was incredibly accommodating, ensuring a comfortable stay. My wife, recovering from surgery, needed to use the elevators, and the hotel was fully equipped to meet accessibility needs. It was a wonderful visit to Strasbourg, with the perfect base for exploring the city.

The hotel is beautiful. The service is outstanding. Breakfast was perfect and served in the most elegant dining room.

Wonderful and hospitable.

Dirty floor in elevator, broken faucets

Great place to stay for Christmas market!!!